Telephone Operator

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Free On-Site Parking

Monthly associate recognition and a St

Stipend for work shoes

Job summary

Hyatt Vacation Ownership is seeking a qualified candidate for a full-time role to manage guest communications effectively. Responsibilities include processing guest calls, managing requests, and ensuring positive guest interactions.

The ideal candidate should possess a pleasant personality and customer service mindset. This role offers various on-site benefits including free parking, recognition programs, and a stipend for work shoes.

Qualifications

• Professional and pleasant personality with attention to customer service.
• Ability to operate telephone switchboard station and assist guests.
• Flexibility to work weekends and holidays.

Responsibilities

• Answer, record, log, and process all guest calls and requests.
• Advise guests of messages received and monitor call status.
• Test communications equipment to ensure proper functionality.
• Respond to special requests from guests with unique needs.

Job description

Hourly Rate: $22.00

Shift: 1st, 2nd: must be available to work weekends and holidays

Position type: Fulltime

Job Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Site Specific Benefits

• Free On‑Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

Core Work Activities

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.