Phone Operator

Hyatt Hotels Corporation; Escondido (CA); On-site; USD 63,038,976 - 78,908,928; Full time

Benefits offered by this job

Free On-Site Parking

Department celebrations

Monthly associate recognition and 1%?d

Stipend for work shoes

Job summary

Hyatt Hotels Corporation is seeking a full-time Guest Services Associate for a Grand Hyatt property in Park City, UT. You will answer and log guest calls, manage wake-up requests, relay messages, and help guests with internet access and directory information.

The role requires friendly, professional communication and a proactive approach to guest needs. Flexible scheduling including evenings, weekends, and holidays is required; on-site parking and routine department celebrations are offered as

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard station and assist with wake-up calls, messages, and internet access.
• Monitor lines, update caller status, and relay messages accurately.
• Follow up with guests to ensure requests are met and escalate as needed.
• Enter and locate information using computers/POS systems.

Job description

Hourly Rate: $22.00 Shift: 1st, 2nd: must be available to work weekends and holidays Position type: Fulltime

Job Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Site Specific Benefits

Free On-Site Parking

Department celebrations

Monthly associate recognition and reward programs

Stipend for work shoes

Core Work Activities

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

Enter and locate information using computers and/or POS systems.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Attention to customer service with a professional and pleasant personality.

Available to work a flexible schedule including evenings, weekends and holidays.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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