Phone & Laptop Repair Technician | Customer-Centric Tech Pro

uBreakiFix; Frisco (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discount

Job summary

uBreakiFix in Frisco, TX is seeking a repair technician to diagnose, troubleshoot and fix devices while delivering excellent customer service. You will provide repair estimates and explain technical matters in simple terms, recording transactions at the POS and upholding quality standards.

The role requires the ability to repair phones, tablets and laptops, plus strong communication and organizational skills. Retail experience and flexibility including weekends are a plus.

Qualifications

• Must be ABLE to repair PHONES, IPADS and LAPTOPS.
• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Skills

Customer service

Communication

Problem solving

Organizational skills

Microsoft Office

Education

High school diploma or GED

Job description

uBreakiFix in Frisco, TX is seeking a repair technician to diagnose, troubleshoot and fix devices while delivering excellent customer service. You will provide repair estimates and explain technical matters in simple terms, recording transactions at the POS and upholding quality standards.

The role requires the ability to repair phones, tablets and laptops, plus strong communication and organizational skills. Retail experience and flexibility including weekends are a plus.