Phone Enrollment Sales Rep (CSR)

British Swim School; United States; Hybrid; USD 22.730 - 32.373; Teilzeit

Benefits dieser Stelle

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Zusammenfassung

A leading swim education company is seeking a Service Representative to enhance customer experiences and handle inquiries. This remote-part time position requires at least two years of customer service experience. The role emphasizes strong communication and problem-solving skills, along with the ability to work independently in a distraction-free environment. Successful candidates will enjoy flexible schedules and can potentially transition to full-time roles. Salary is $20.00 per hour, with a minimum of 20 hours per week expected.

Qualifikationen

• Minimum of two years of customer service and sales experience.
• Must have a quiet space without distractions for work.
• Effectively communicate with customers and employees.

Aufgaben

• Focus on customer experience and engagement.
• Manage all customer inquiries and concerns.
• Process enrollment requests as needed.

Kenntnisse

Customer service skills

Communication skills

Bilingual (optional)

Time management

Multi-tasking

Ausbildung

High School or some college education

Jobbeschreibung

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Status: Part-time, Non-Exempt, potential to become full-time

Location: Remote

Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.

Knowledge, Skills and Ability

• Enthusiastic, assertive personality with customer service skills
• Strong listener with a sense of urgency to resolve issues or provide solutions
• Effectively communicate with customers and employees, bi-lingual is a plus
• Disciplined to follow schedules, policies, and procedures of British Swim School
• Able to multi-task using phone systems and appropriate computer programs.

Qualifications

• Minimum of two years of customer service and sales experience
• High School or some college education or equivalent experience.
• Must have quiet space without distractions for work

Job Type: Part-time

Salary: $20.00 per hour

Expected hours: No less than 20 per week

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Rotating shift

Schedule day range:

• Must have weekend availability

Work setting:

• Remote

Work Location: Remote

This is a remote position.