Phone-Based Sales Support & Customer Care Specialist

The Juris Agency; Lehi (UT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

The Juris Agency in Utah is seeking a motivated Sales Support Representative to join our team. The role focuses on delivering outstanding customer service, supporting the sales team, and retaining existing clients while identifying cross-selling opportunities and referrals.

This position is primarily phone-based, offering onboarding of new policies, resolving application issues, and collaborating with the team to improve processes.

Qualifications

• Familiarity with collaboration tools and CRM software is a plus.
• Ability to work effectively in a team-oriented environment while managing multiple tasks.
• Proactive problem-solving with a results-driven mindset.

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
• Onboarding customers by reviewing their new policy details.
• Saving customers that want to cancel.
• Fixing issues with customer applications.
• Participate in training sessions to enhance product knowledge and sales techniques.

Skills

Customer service

Phone-based communication

CRM familiarity

Team collaboration

Tools

CRM software

Job description

The Juris Agency in Utah is seeking a motivated Sales Support Representative to join our team. The role focuses on delivering outstanding customer service, supporting the sales team, and retaining existing clients while identifying cross-selling opportunities and referrals.

This position is primarily phone-based, offering onboarding of new policies, resolving application issues, and collaborating with the team to improve processes.