Insurance Customer Experience Specialist

The Juris Agency; Bellevue (WA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Mentorship

Team Building Activities

Career Growth Opportunities

Weekly Fridays Off

Job summary

The Juris Agency in Bellevue, WA is seeking motivated individuals to join a fast-paced, people-focused team. You will respond to customer inquiries via phone, email, and text, educate clients on solutions, and collaborate with service and billing teams to ensure a high-quality customer experience.

We value a positive attitude, proactive problem solving, and a passion for professional growth. Training is provided, and opportunities for leadership and mentorship are available to foster development.

Qualifications

• Excellent communication with customers via phone, email, and text.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong emphasis on relationship building and customer retention.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and text.
• Engage in needs-based conversations to understand and address customer concerns.
• Educate customers on products, services, and solutions tailored to their needs.
• Handle multiple tasks simultaneously in a fast-paced environment while managing time and priorities efficiently.
• Collaborate within teams to ensure high-quality customer experiences.
• Document each customer contact in the CRM accurately, with follow-up actions.

Skills

Communication skills

Time management

Multi-tasking

Problem solving

Relationship building

Customer education

Tools

CRM software

Job description

The Juris Agency in Bellevue, WA is seeking motivated individuals to join a fast-paced, people-focused team. You will respond to customer inquiries via phone, email, and text, educate clients on solutions, and collaborate with service and billing teams to ensure a high-quality customer experience.

We value a positive attitude, proactive problem solving, and a passion for professional growth. Training is provided, and opportunities for leadership and mentorship are available to foster development.