Phone-Based Customer Experience Specialist

Motion Recruitment; Pottstown (Montgomery County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company matching

Medical, dental, and vision benefits

Generous PTO and paid holidays

Professional development opportunities

Supportive team environment

Job summary

Motion Recruitment is seeking a Customer Service Representative in Pottstown, PA. This on-site role serves as the primary contact for customer inquiries, ensuring prompt calls, accurate documentation, and routing to internal teams.

The ideal candidate is organized, calm under pressure, and capable of handling high call volumes while maintaining professionalism and delivering a positive customer experience.

Qualifications

• 1+ years in customer service, call center, or support.
• Strong professional phone presence and verbal communication skills.
• Experience handling high call volumes with professionalism and accuracy.
• Experience documenting customer interactions in a system or database.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to actively listen to customer concerns and gather accurate information.
• Strong customer service mindset with the ability to de-escalate frustrated customers.
• Experience coordinating requests between customers and internal teams.
• Attention to detail when documenting interactions and requests.
• Reliable attendance and punctuality for scheduled shifts.

Responsibilities

• Serving as the first point of contact for incoming customer calls.
• Answering phones professionally and ensuring a positive customer experience.
• Listening to customer concerns and gathering relevant details.
• Creating and documenting customer requests accurately in the system.
• Routing requests to the appropriate team based on need and urgency.
• Monitoring open requests to ensure timely follow-up.
• Communicating updates and resolutions to customers via phone or email.
• Escalating urgent or unresolved issues to management when necessary.
• Supporting team operations by coordinating communication across departments.
• Maintaining high customer service standards and a positive experience.

Skills

Phone etiquette

Verbal communication

High call volumes

Documentation in CRM

Organization

Active listening

Customer de-escalation

Cross-team coordination

Attention to detail

Punctuality

Tools

CRM systems

Job description

Motion Recruitment is seeking a Customer Service Representative in Pottstown, PA. This on-site role serves as the primary contact for customer inquiries, ensuring prompt calls, accurate documentation, and routing to internal teams.

The ideal candidate is organized, calm under pressure, and capable of handling high call volumes while maintaining professionalism and delivering a positive customer experience.