Client Care Specialist - Phone-Driven Support

Motion Recruitment Partners LLC; Pottstown (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, and vision benefits

PTO & paid holidays

Professional development and training

Job summary

Motion Recruitment Partners LLC is seeking a motivated Customer Service Representative for an on-site role in Pottstown, PA. You will be the first point of contact for inbound inquiries, document interactions, and route requests to internal teams to ensure timely resolutions.

The ideal candidate is organized, calm under pressure, and capable of handling a high volume of calls while maintaining accuracy and professionalism.

Qualifications

• 1+ year of customer service, call center, or support experience.
• Strong professional phone presence with excellent verbal communication skills.
• Experience handling high call volumes while maintaining professionalism and accuracy.
• Experience documenting customer interactions in a system or database.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to actively listen to customer concerns and gather accurate information.
• Strong customer service mindset with the ability to de-escalate frustrated customers.
• Experience coordinating requests between customers and internal teams.
• Attention to detail when documenting interactions and requests.
• Reliable attendance and punctuality for scheduled shifts.

Responsibilities

• Serve as the first point of contact for incoming customer calls.
• Answer phones professionally and ensure a positive customer experience.
• Listen to customer concerns and gather relevant details.
• Create and document customer requests accurately in the system.
• Route requests to the appropriate team based on need and urgency.
• Monitor open requests to ensure timely follow-up.
• Communicate updates and resolutions to customers via phone or email.
• Escalate urgent or unresolved issues to management when necessary.
• Support team operations by coordinating communication across departments.
• Maintain high customer service standards and a positive experience.

Skills

1+ year CS experience

Phone-based communication

High call volumes

Documentation in system

Organizational skills

Active listening

De-escalation

Coordinating with internal teams

Attention to detail

Reliability / attendance

Tools

CRM systems

Job description

Motion Recruitment Partners LLC is seeking a motivated Customer Service Representative for an on-site role in Pottstown, PA. You will be the first point of contact for inbound inquiries, document interactions, and route requests to internal teams to ensure timely resolutions.

The ideal candidate is organized, calm under pressure, and capable of handling a high volume of calls while maintaining accuracy and professionalism.