Customer Support Specialist - High-Volume Calls (On-Site)

Motion Recruitment; Douglassville (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision benefits

PTO and holidays

Professional development

Job summary

Motion Recruitment is seeking a Junior Call Center Representative to join our client-facing team in Douglasville, PA. This on-site role focuses on answering and routing customer inquiries with accuracy and professionalism. You will handle high call volumes, document interactions in the system, and coordinate requests with internal teams.

Excellent communication and reliability are essential. Benefits include health coverage, 401(k) with matching, PTO, and opportunities for professional

Qualifications

• 1+ year in a call center or customer service.
• Excellent verbal communication skills.
• Experience handling high call volumes while maintaining professionalism and accuracy.
• Experience documenting customer interactions in a system or database.
• Strong organizational skills with the ability to multitask and prioritize.
• Ability to actively listen to customer concerns and gather accurate information.
• Strong customer service mindset with the ability to de-escalate frustrated customers.
• Experience coordinating requests between customers and internal teams.
• Attention to detail when documenting interactions and requests.
• Reliable attendance and punctuality for scheduled shifts.

Responsibilities

• Serve as the first point of contact for incoming customer calls.
• Answer phones professionally and ensure a positive customer experience.
• Listen to customer concerns and gather relevant details.
• Create and document customer requests accurately in the system.
• Route requests to the appropriate team based on need and urgency.
• Monitor open requests to ensure timely follow-up.
• Communicate updates and resolutions to customers via phone or email.
• Escalate urgent or unresolved issues to management when necessary.
• Support team operations by coordinating communication across departments.
• Maintain high customer service standards and a positive experience.

Skills

Phone presence

High call volumes

Documentation

Organization

Active listening

De-escalation

Interdepartmental coordination

Attention to detail

Reliability

Tools

CRM systems

Job description

Motion Recruitment is seeking a Junior Call Center Representative to join our client-facing team in Douglasville, PA. This on-site role focuses on answering and routing customer inquiries with accuracy and professionalism. You will handle high call volumes, document interactions in the system, and coordinate requests with internal teams.

Excellent communication and reliability are essential. Benefits include health coverage, 401(k) with matching, PTO, and opportunities for professional