Phone-Based Customer Care Specialist

Hub Group; South Carolina; On-site; USD 22,000 - 25,000; Full time

Job summary

Hub Group in Oak Brook, IL is seeking a Customer Service Representative to support customers and delivery teams by phone. You will handle inbound and outbound calls, provide order updates, resolve issues, and maintain accurate records in our systems.

Strong communication, problem-solving, and multitasking skills are essential for this role. The position offers multiple shifts, pays $16–$18 per hour, and requires a customer-focused approach to ensure a positive delivery experience.

Qualifications

• Call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service, problem-solving, and active listening skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Ability to professionally handle customer complaints and escalations.
• Ability to multitask and navigate multiple computer systems while assisting customers.
• Strong attention to detail and organizational skills.
• Dependable, accountable, and able to work effectively with limited supervision.

Responsibilities

• Answer inbound calls from customers and delivery teams in a professional and timely manner.
• Make outbound calls to delivery teams and customers regarding orders, deliveries, service issues, and follow-up.
• Assist delivery teams to resolve challenges with deliveries.
• Assist customers with questions, concerns, complaints, and delivery-related issues.
• Research and resolve customer issues or elevate when additional assistance is needed.
• Provide accurate order and delivery status updates to customers.
• Monitor delivery progress and communicate delays or issues to customers and delivery teams.
• Follow up with customers to obtain feedback regarding their delivery experience.
• Respond to customer and internal emails in a timely and professional manner.
• Contact vendors regarding damaged products, replacements, or other customer order concerns.
• Accurately document customer interactions, order updates, and resolutions.
• Update customer orders and information within company systems.
• Complete required daily reports and administrative documentation.
• Maintain a professional and customer-focused approach during all interactions.
• Perform other customer service and administrative duties as assigned.

Skills

Communication

Active listening

Problem solving

Multitasking

Customer service experience

Verbal communication

Written communication

Tools

CRM software

Multiple computer systems

Job description

Hub Group in Oak Brook, IL is seeking a Customer Service Representative to support customers and delivery teams by phone. You will handle inbound and outbound calls, provide order updates, resolve issues, and maintain accurate records in our systems.

Strong communication, problem-solving, and multitasking skills are essential for this role. The position offers multiple shifts, pays $16–$18 per hour, and requires a customer-focused approach to ensure a positive delivery experience.