Lead Warehouse & Customer Service Operations

Hub Group; Romeoville (IL); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a Warehouse & Customer Service Supervisor in Illinois to assist the Manager in driving performance across warehouse and service operations. You will train, motivate and direct staff, ensuring safety, accuracy and efficiency in shipments and receipts.

You will lead a team to meet productivity goals, monitor labor costs, and maintain inventory accuracy while upholding company values and high integrity. Schedule includes weekday evenings with competitive base pay.

Qualifications

• Four years distribution supervisory/management experience leading a staff of 10+.
• Experience with WMS, metric-driven operations, labor and resource management.
• Ability to follow procedures and instructions.
• Be able to listen to employee’s needs and concerns and be able to motivate and create teams.
• Ability to read, write and communicate effectively.

Responsibilities

• Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.
• Supervises and coordinates activities of workers engaged in loading and unloading products from trucks and or performing any handling or value added function for our customer.
• Make sure that every employee follows the work instructions of the bill of lading, receiver or any specific work instructions.
• Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements.
• Develop and maintain a productive work team by hiring, training, motivating, apply sound communication, directing the work force in the most efficient way, praising, counseling, and discipline employees.
• Utilize the performance evaluation system for recommending promotions, wage increases, and terminations.
• Must have a productivity program in place and track all important job characteristics, which will allow the Supervisor to be able to evaluate employees properly.
• Must make sure that all equipment is in good working condition, properly maintained and all safety equipment is being used.
• Must have proper documentation and employee involvement to achieve this properly.
• Make sure that all employees are trained properly on the equipment and they are operating it correctly.
• Must make sure that the building is being maintained properly and is kept as a food grade facility.
• The security of the facility and integrity of customer products is mandatory.
• Supervise customer service associates to assure the office and warehouse are working in unison to provide 100 percent customer satisfaction for all shipments and receipts.
• Inventory accuracy must be maintained by product and location.
• All Customer accounts must be given proper priority levels that allows for required level of operations, administrative support, appropriate contacts and response to special requests.
• Maintains High Integrity - honors commitments and the Values of TAGG Logistics.
• Regular attendance and timeliness is an essential function of the job.
• Any other duties and responsibilities as assigned.

Skills

Leadership

Team motivation

Communication

Reading & writing

Problem solving

Safety compliance

Tools

WMS

Forklift operations

Job description

Hub Group is seeking a Warehouse & Customer Service Supervisor in Illinois to assist the Manager in driving performance across warehouse and service operations. You will train, motivate and direct staff, ensuring safety, accuracy and efficiency in shipments and receipts.

You will lead a team to meet productivity goals, monitor labor costs, and maintain inventory accuracy while upholding company values and high integrity. Schedule includes weekday evenings with competitive base pay.