Phone-Based Customer Advocate & Resolution Specialist

Market Operations; Oklahoma City (OK); On-site; USD 25,000 - 39,000; Full time

Job summary

HCSC is seeking a customer service professional to operate in a call center, handling telephone and written inquiries with prompt, accurate responses. The role emphasizes listening, researching inquiries, and coordinating resolutions under supervision.

You will dedicate about 90% of the time to phone activity and must meet testing criteria. Requirements include a HS diploma or GED, 1 year of customer service experience, strong communication skills (verbal and written), data entry/typing ability,

Qualifications

• High school diploma OR GED.
• 1 year customer service experience.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
• Referral preference given to applicants meeting testing criteria.

Responsibilities

• Work on the phone all day in a call center to respond to telephone and written inquiries in a prompt, accurate and objective manner; conduct research on inquiries; and coordinate or handle resolution of issues.
• Spend approximately 90% of the scheduled time on the phone according to business needs.
• Referral preference given to applicants meeting testing criteria.

Skills

Customer service

Verbal communication

Written communication

Analytical skills

Organizational skills

Data entry

Typing

Decision making

Phone work

Education

HS diploma or GED

Job description

HCSC is seeking a customer service professional to operate in a call center, handling telephone and written inquiries with prompt, accurate responses. The role emphasizes listening, researching inquiries, and coordinating resolutions under supervision.

You will dedicate about 90% of the time to phone activity and must meet testing criteria. Requirements include a HS diploma or GED, 1 year of customer service experience, strong communication skills (verbal and written), data entry/typing ability,