Phone-Based Client Services Specialist

Bozeman Area Chamber of Commerce; Bozeman, Northern (MT, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Bozeman area bank is seeking a Client Services Representative to join its team in a phone-based customer service role. You’ll handle incoming calls, answer questions, resolve account issues, and help customers with debit cards, online banking, payments, and account requests.

This busy, desk-located position emphasizes staying engaged, using computer systems, and talking with customers throughout the day. Banking experience is preferred, but strong customer service background will be considered.

Qualifications

• Banking or financial services experience preferred.
• Strong customer service and communication skills required.
• Comfortable with phones and computer systems.

Responsibilities

• Handle incoming calls from customers and respond to inquiries.
• Resolve account issues and assist with banking-related requests.
• Assist customers with debit cards, online banking, payments and account requests.

Skills

Phone support

Customer service

Job description

Bozeman area bank is seeking a Client Services Representative to join its team in a phone-based customer service role. You’ll handle incoming calls, answer questions, resolve account issues, and help customers with debit cards, online banking, payments, and account requests.

This busy, desk-located position emphasizes staying engaged, using computer systems, and talking with customers throughout the day. Banking experience is preferred, but strong customer service background will be considered.