Client Services Representative

Bozeman Area Chamber of Commerce; Bozeman, Northern (MT, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Bozeman area bank is seeking a Client Services Representative to join its team in a phone-based customer service role. You’ll handle incoming calls, answer questions, resolve account issues, and help customers with debit cards, online banking, payments, and account requests.

This busy, desk-located position emphasizes staying engaged, using computer systems, and talking with customers throughout the day. Banking experience is preferred, but strong customer service background will be considered.

Qualifications

• Banking or financial services experience preferred.
• Strong customer service and communication skills required.
• Comfortable with phones and computer systems.

Responsibilities

• Handle incoming calls from customers and respond to inquiries.
• Resolve account issues and assist with banking-related requests.
• Assist customers with debit cards, online banking, payments and account requests.

Skills

Phone support

Customer service

Job description

Love helping people but prefer a role where your day is spent talking, problem-solving, and helping customers behind the scenes and not sitting at a front desk? A local bank is looking for a Client Services Representative to join their team in a phone-based customer service role. You’ll handle incoming calls, answer questions, resolve account issues, and help customers with everything from debit cards and online banking to payments and account requests.

This is a busy, phone-heavy position in a shared office environment, so it’s ideal for someone who enjoys staying engaged, working on the computer, and talking with customers throughout the day. Previous banking experience is preferred, but strong customer service experience will be considered as well. Weekends OFF!