Patient Services Specialist

Bozeman Health; Bozeman (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

Bozeman Health is hiring a full-time Customer Service Representative for their Bozeman, MT location. This position requires excellent communication skills to provide effective service to patients and internal departments while managing a high volume of calls daily.

Candidates should have a minimum of six months of customer service experience, proficiency in data entry, and a high school diploma is preferred. The role involves answering queries, making outbound calls, and ensuring a smooth communication flow with patients.

Qualifications

• Six months of customer service experience in a fast-paced environment.
• Proficiency in computer typing and data entry.
• Experience with medical and billing terminology is preferred.

Responsibilities

• Respond to patient inquiries via phone and manage 65-80 calls daily.
• Make outbound calls to patients regarding balances and payment options.
• Screen and route patient calls to the appropriate departments.

Skills

Telephone communication skills

Data entry proficiency

Strong interpersonal skills

Ability to handle multiple tasks

Education

High School Diploma or Equivalent

Job description

Bozeman Health is hiring a full-time Customer Service Representative for their Bozeman, MT location. This position requires excellent communication skills to provide effective service to patients and internal departments while managing a high volume of calls daily.

Candidates should have a minimum of six months of customer service experience, proficiency in data entry, and a high school diploma is preferred. The role involves answering queries, making outbound calls, and ensuring a smooth communication flow with patients.