Phone Agent

McGrath Honda-St. Charles; St. Charles (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

McGrath Honda-St. Charles is seeking a motivated Sales BDC Representative to provide exceptional customer service and manage customer inquiries. This role involves handling inbound leads and reaching out to potential customers to schedule appointments.

Ideal candidates excel in communication, possess strong organizational skills, and have experience in customer-facing roles. Join us to contribute to our mission of delivering outstanding automotive experiences.

Qualifications

• Experience in customer service, telemarketing, or sales is a plus.
• Positive attitude and a strong desire to succeed.

Responsibilities

• Respond to inbound leads and customer inquiries via phone, email, and text.
• Proactively reach out to potential customers to schedule sales appointments.
• Maintain and update customer records in the CRM system.
• Provide exceptional customer service and follow-up to ensure satisfaction.
• Conduct follow-up calls and emails to ensure customers' needs are met.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Ability to work in a fast-paced environment

Job description

At McGrath Honda St. Charles, we pride ourselves on delivering exceptional customer experiences and building lasting relationships. As a leader in the automotive industry, we are looking for a motivated and dynamic Sales BDC Representative to join our team. If youre passionate about sales, customer service, and helping people find the right solutions, we want to hear from you!

This is the heartbeat of our dealership where all of the customers first contact occurs over the phone.

Responsibilities

• Respond to inbound leads and customer inquiries via phone, email, and text.
• Proactively reach out to potential customers to schedule sales appointments.
• Maintain and update customer records in the CRM system.
• Provide exceptional customer service and follow-up to ensure satisfaction.
• Conduct follow-up calls and emails to ensure customers' needs are met.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Previous experience in customer service, telemarketing, or sales is a plus.
• Positive attitude, team player, and a strong desire to succeed.