BDC Representative

McGrath Imports, Inc.; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

McGrath Imports, Inc. is seeking an experienced BDC representative in Chicago, Illinois to enhance their Business Development Center (BDC). This full-time role involves managing incoming and outgoing customer communications, scheduling sales appointments, and following up on leads to achieve monthly goals. The ideal candidate exhibits exceptional communication skills, professionalism, and the ability to multitask in a fast-paced environment.

Qualifications

• Ability to maintain high levels of professionalism and customer service.
• Working PC knowledge and ability to navigate the internet.
• Ability to multitask in a fast-paced environment.
• Professional work ethic is required.
• Outstanding communication skills are essential.

Responsibilities

• Answer all incoming phone calls and schedule sales appointments.
• Make outbound calls to customers.
• Log all customer comments and interactions.
• Schedule follow-up contacts if no appointment is made.
• Contact customers using scripts for appointment scheduling.
• Respond to customer website requests promptly.

Skills

Professionalism

Salesmanship

Teamwork

Organization

Customer service

Time management

Communication

Job description

MCGRATH CITY HONDA is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position. This department handles 100% of all incoming Internet Leads into the dealership.

Responsibilities

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make several outbound calls per day.
• Log all Customer-comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for sales.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website-requests.
• Contact Internet Customers via email and phone to schedule a Sales appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Ability to meet or exceed monthly goals.

Qualifications And Skills

• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
• Working PC knowledge & the ability to navigate the internet is required.
• Ability to multitask in a fast-paced environment.
• Professional work ethic.
• Customer service skills.
• Good time management skills.
• Outstanding communication skills.

Job Type: Full-time