Phoenix-based Strategic Customer Success Manager

GetJobSmart; Phoenix (AZ); On-site; USD 90,000 - 148,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer con trib

Professional development opportunities

Job summary

Venture Elite Partners in Phoenix, AZ is hiring a Customer Success Manager to support client success through dedicated service and strategic guidance.

You will manage client relationships, monitor performance, and collaborate with cross-functional teams to drive renewal and expansion, in a dynamic Phoenix environment.

Required bachelor's degree and 3–5 years in customer success; competitive salary and benefits including health insurance and retirement plan.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3–5 years of customer success, client services, or similar role.
• Strong understanding of venture capital and private equity.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proven track record of achieving customer success metrics.

Responsibilities

• Develop and implement customer success strategies to enhance client satisfaction and retention.
• Build and maintain strong relationships with clients to understand needs and provide tailored solutions.
• Monitor client performance and provide regular reports to identify areas for improvement.
• Collaborate with sales and product teams to ensure clients have a seamless experience.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Provide training and support to clients to maximize the value of our products and services.

Skills

Communication

Analytical skills

Independent work

Prioritization

Education

Bachelor's degree in Business/Marketing

Job description

Venture Elite Partners in Phoenix, AZ is hiring a Customer Success Manager to support client success through dedicated service and strategic guidance.

You will manage client relationships, monitor performance, and collaborate with cross-functional teams to drive renewal and expansion, in a dynamic Phoenix environment.

Required bachelor's degree and 3–5 years in customer success; competitive salary and benefits including health insurance and retirement plan.