Client Success Manager — Growth, Retention & Flexible Schedule

GetJobSmart; Tucson (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health insurance for you

401(k) with company match

Tuition reimbursement and professional

Flexible work schedule

Generous paid time off

Job summary

Maple Prime Group is seeking a Customer Success Manager in Tucson, AZ, to ensure clients achieve their goals and maximize their investment in our products and services. The role is full-time with a negotiable salary, open until November 22, 2026, and requires a degree plus 3+ years in customer success or related fields.

You will manage client relationships, monitor product usage, gather feedback, and work with cross-functional teams to address client needs.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3+ years of experience in customer success or a similar role.
• Experience with CRM software and a solid understanding of customer lifecycle management.
• Strong communication and interpersonal skills.

Responsibilities

• Develop and implement customer success strategies to enhance client satisfaction and retention.
• Build and maintain strong relationships with key clients to understand their needs and provide tailored solutions.
• Monitor client performance and provide regular reports to identify areas for improvement and opportunities for growth.
• Collaborate with sales, marketing, and product teams to ensure seamless alignment and delivery of solutions.
• Identify upsell and cross-sell opportunities to drive revenue growth and client loyalty.

Skills

Customer success

CRM software

Communication skills

Analytical thinking

Problem-solving

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

Maple Prime Group is seeking a Customer Success Manager in Tucson, AZ, to ensure clients achieve their goals and maximize their investment in our products and services. The role is full-time with a negotiable salary, open until November 22, 2026, and requires a degree plus 3+ years in customer success or related fields.

You will manage client relationships, monitor product usage, gather feedback, and work with cross-functional teams to address client needs.