Director of Customer Success: Growth & Renewal

Versaterm; Mesa (AZ); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits offering

Incentive plans or performance bonuses

Job summary

Versaterm, a leading public safety solutions company, seeks a Director of Customer Success in Mesa, Arizona. In this role, you will oversee the post-sale lifecycle, ensuring customer satisfaction and retention across various accounts.

Ideal candidates will have over 10 years of experience in Customer Success or Account Management, alongside strong leadership and analytical skills. This position plays a critical role in shaping customer engagement strategies and contributing to the overall community safety.

Qualifications

• 10+ years of experience in Customer Success, Account Management, or related SaaS roles.
• 5+ years of experience leading teams and developing people leaders.
• Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.

Responsibilities

• Lead the post-sale customer lifecycle ensuring value realization and renewals.
• Establish engagement models and operational cadence for Customer Success.
• Partner with Sales and Marketing to deliver an integrated customer experience.

Skills

Customer Success strategies

Team leadership

Data analysis

Communication

Operational excellence

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

Job description

Versaterm, a leading public safety solutions company, seeks a Director of Customer Success in Mesa, Arizona. In this role, you will oversee the post-sale lifecycle, ensuring customer satisfaction and retention across various accounts.

Ideal candidates will have over 10 years of experience in Customer Success or Account Management, alongside strong leadership and analytical skills. This position plays a critical role in shaping customer engagement strategies and contributing to the overall community safety.