Phoenix-Based Client Success Manager

Pluto Labs; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Pluto Labs in Phoenix is seeking a client success professional to own relationships with a portfolio of local business accounts. You will translate paid ads and social performance into clear explanations of why results occur, not just numbers.

Day-to-day includes onboarding, retention, and identifying upsell opportunities while coordinating with the team to fix issues before clients notice them. In-office role with growth toward leading a client success team.

Qualifications

• Must have agency or client-facing experience.
• Live in Phoenix, in-office (not remote).
• Know paid ads and social media marketing.
• Able to talk to business owners in plain English, not marketing jargon.
• Want real growth, not a capped role.

Responsibilities

• Be the main point of contact for a portfolio of client accounts.
• Understand paid ads and social performance well enough to explain the "why" behind results, not just report numbers.
• Catch problems before clients do, and loop in the right team member to fix them.
• Own onboarding, retention, and finding upsell opportunities.
• Coach clients on how to run paid ads/social media content.

Skills

Client relationships

Paid ads knowledge

Communication

Agency experience

Tools

Meta Ads platform

Social media platforms

Job description

Pluto Labs in Phoenix is seeking a client success professional to own relationships with a portfolio of local business accounts. You will translate paid ads and social performance into clear explanations of why results occur, not just numbers.

Day-to-day includes onboarding, retention, and identifying upsell opportunities while coordinating with the team to fix issues before clients notice them. In-office role with growth toward leading a client success team.