Phlebotomy Training & Development Lead

QUEST DIAGNOSTICS INC; Columbus (OH); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Quest Diagnostics in Columbus, OH is seeking a Sr. Phlebotomy/Training Specialist to own Patient Services training for the Business Unit and support other functions as needed.

The role focuses on defining competencies, designing curricula, delivering skills training, and evaluating outcomes to maximize customer satisfaction and operational efficiency. The candidate will oversee trainers, manage budgets, and collaborate with cross-functional teams, traveling to field sites as required.

Qualifications

• ,
• Required Work Experience: 5 years of experience in conducting training needs analysis, designing, delivering and evaluating skills training programs preferably including technical skills, effective management of internal and external training resources, demonstrated excellent written communication and presentation skills.

Responsibilities

• Consult with Patient Services to establish the competencies of each role.
• Conduct training needs analyses based on competencies, design curricula and courses, and deliver skills training programs.
• Train and support other trainers for primary delivery of skills training.
• Measure and evaluate training results for effectiveness in supporting the competencies.
• Remain current on training/learning methodologies and tools.
• Continuously review and modify training activities if necessary pursuant to internal or external demands (e. g., labor market, regulations, healthcare protocol, customer needs, technology).
• Participate on cross-functional teams both within and outside the Business Unit (e. g., BPT, Safety Committee; partnering with the Corporate Acquire the Specimen organization to effectively deploy and track national Phlebotomist and Patient Services Management training in the Business Unit as well as collaborating in the development of such training).
• May assist with or advise on training and development needs of other functional groups and needs such as leadership and management skills.
• Analyze results data using Six Sigma principles for improved outcomes.
• Assist with periodic reporting of metrics for strategic planning.
• Contribute to performance management process for trainers under his/her direction
• Assist with presentations conducted by other staff for maximum impact
• Manage training budget. Travel to field sites for consultation with trainers and other staff.

Skills

Technical skills

Communication skills

Presentation skills

Interpersonal skills

Training program development

P&L skills

Training resources management

Education

Bachelor’s Degree

Six Sigma Green Belt Certification

Job description

Quest Diagnostics in Columbus, OH is seeking a Sr. Phlebotomy/Training Specialist to own Patient Services training for the Business Unit and support other functions as needed.

The role focuses on defining competencies, designing curricula, delivering skills training, and evaluating outcomes to maximize customer satisfaction and operational efficiency. The candidate will oversee trainers, manage budgets, and collaborate with cross-functional teams, traveling to field sites as required.