Sr. Phlebotomy / Training Specialist

QUEST DIAGNOSTICS INC; Columbus (OH); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Quest Diagnostics in Columbus, OH is seeking a Sr. Phlebotomy/Training Specialist to own Patient Services training for the Business Unit and support other functions as needed.

The role focuses on defining competencies, designing curricula, delivering skills training, and evaluating outcomes to maximize customer satisfaction and operational efficiency. The candidate will oversee trainers, manage budgets, and collaborate with cross-functional teams, traveling to field sites as required.

Qualifications

• ,
• Required Work Experience: 5 years of experience in conducting training needs analysis, designing, delivering and evaluating skills training programs preferably including technical skills, effective management of internal and external training resources, demonstrated excellent written communication and presentation skills.

Responsibilities

• Consult with Patient Services to establish the competencies of each role.
• Conduct training needs analyses based on competencies, design curricula and courses, and deliver skills training programs.
• Train and support other trainers for primary delivery of skills training.
• Measure and evaluate training results for effectiveness in supporting the competencies.
• Remain current on training/learning methodologies and tools.
• Continuously review and modify training activities if necessary pursuant to internal or external demands (e. g., labor market, regulations, healthcare protocol, customer needs, technology).
• Participate on cross-functional teams both within and outside the Business Unit (e. g., BPT, Safety Committee; partnering with the Corporate Acquire the Specimen organization to effectively deploy and track national Phlebotomist and Patient Services Management training in the Business Unit as well as collaborating in the development of such training).
• May assist with or advise on training and development needs of other functional groups and needs such as leadership and management skills.
• Analyze results data using Six Sigma principles for improved outcomes.
• Assist with periodic reporting of metrics for strategic planning.
• Contribute to performance management process for trainers under his/her direction
• Assist with presentations conducted by other staff for maximum impact
• Manage training budget. Travel to field sites for consultation with trainers and other staff.

Skills

Technical skills

Communication skills

Presentation skills

Interpersonal skills

Training program development

P&L skills

Training resources management

Education

Bachelor’s Degree

Six Sigma Green Belt Certification

Job description

Sr. Phlebotomy / Training Specialist - Columbus, OH, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: Minimum of $63,200+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The incumbent will serve as the owner of Patient Services training for the Business Unit and secondarily support other functions as needed. Responsible for establishing competencies, conduct training needs analyses, design, deliver and evaluate skills training programs for effectiveness. Responsible for training and supporting other trainers in their delivery of skills training. The Training Specialist will provide the needed tools and resources for employees to learn skills necessary to maximize their output in both quality to the customer and efficiency and related business outcomes, both short and long term.

Responsibilities

• Consult with Patient Services to establish the competencies of each role.
• Conduct training needs analyses based on competencies, design curricula and courses, and deliver skills training programs.
• Train and support other trainers for primary delivery of skills training.
• Measure and evaluate training results for effectiveness in supporting the competencies.
• Remain current on training/learning methodologies and tools.
• Continuously review and modify training activities if necessary pursuant to internal or external demands (e. g., labor market, regulations, healthcare protocol, customer needs, technology).
• Participate on cross-functional teams both within and outside the Business Unit (e. g., BPT, Safety Committee; partnering with the Corporate Acquire the Specimen organization to effectively deploy and track national Phlebotomist and Patient Services Management training in the Business Unit as well as collaborating in the development of such training).
• May assist with or advise on training and development needs of other functional groups and needs such as leadership and management skills.
• Analyze results data using Six Sigma principles for improved outcomes.
• Assist with periodic reporting of metrics for strategic planning.
• Contribute to performance management process for trainers under his/her direction
• Assist with presentations conducted by other staff for maximum impact
• Manage training budget. Travel to field sites for consultation with trainers and other staff.

Qualifications

Required Work Experience: 5 years of experience in conducting training needs analysis, designing, delivering and evaluating skills training programs preferably including technical skills, effective management of internal and external training resources, demonstrated excellent written communication and presentation skills.

Physical and Mental Requirements:

• Position requires travel
• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high-volume setting

Knowledge:

• Understanding of theories of motivation and learning and the latest training methodologies
• Knowledge of establishing and measuring skill competencies.
• Must have knowledge of computer applications (Microsoft Word, Excel, PowerPoint, and Outlook)

Skills:

• Strong technical skills
• Strong communication skills
• Strong presentation skills
• Strong interpersonal skills
• Strong training program development skills and background
• Strong P&L skills
• Effective management of internal and external training resources

Education: Bachelor’s Degree (Required)

Licenses and Certifications: Six Sigma Certified Green Belt (Required)

Work Requirements: Travel Required

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.