Phlebotomy & Test Coordination Specialist

Natera; Indianapolis (IN); On-site; USD 28,000 - 39,000; Full time

Job summary

Natera in Indianapolis, IN is seeking a Phlebotomist Test Coordinator to manage blood collection logistics, prepare specimens for lab testing, and handle necessary paperwork to maintain compliance.

The role collaborates with customers and the sales team to streamline ordering and reporting; candidates should excel at multitasking, work independently, and demonstrate strong problem-solving and communication skills.

Qualifications

• Experience: 5-7 years phlebotomy experience; oncology experience required.
• Phlebotomy Certification as required by state regulations.
• BS/BA degree preferred; High School Diploma required.

Responsibilities

• Perform venipunctures to obtain blood specimens with precision and care.
• Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.
• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
• Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.
• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.
• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.
• Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.
• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.
• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.
• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.
• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.
• Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.
• Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.
• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.
• Monitor and report process improvement needs to enhance efficiency and accuracy.
• Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

Skills

Independent work

Multitasking

Critical thinking

Communication

Problem-solving

Education

BS/BA degree

High School Diploma

Job description

Natera in Indianapolis, IN is seeking a Phlebotomist Test Coordinator to manage blood collection logistics, prepare specimens for lab testing, and handle necessary paperwork to maintain compliance.

The role collaborates with customers and the sales team to streamline ordering and reporting; candidates should excel at multitasking, work independently, and demonstrate strong problem-solving and communication skills.