Phlebotomy Team Lead – Patient-Centric Leader

Quest Diagnostics Incorporated; Hickory (NC); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

401(k) match

Education assistance

Career advancement

Job summary

Quest Diagnostics Incorporated in Hickory, NC is seeking a Phlebotomist Group Lead to oversee patient service operations across PSCs and IOPs. The position runs Monday through Friday, 8:00 AM to 5:00 PM and offers competitive hourly pay with opportunities for performance bonuses.

You will mentor staff, ensure accurate specimen collection and data entry, and coordinate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics to support high-quality patient care.

Qualifications

• Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Responsibilities

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).
• Travel to Territory Manager meeting if held off-site or off normal shift.

Skills

Phlebotomy

Customer service

Communication

Data entry

Time management

Education

High School Diploma or Equivalent

Tools

Lab information systems

Inventory management

Job description

Quest Diagnostics Incorporated in Hickory, NC is seeking a Phlebotomist Group Lead to oversee patient service operations across PSCs and IOPs. The position runs Monday through Friday, 8:00 AM to 5:00 PM and offers competitive hourly pay with opportunities for performance bonuses.

You will mentor staff, ensure accurate specimen collection and data entry, and coordinate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics to support high-quality patient care.