Phlebotomy Site Lead: Patient Flow & Service Excellence

LCA Lab. Corp. of America; Gilbert (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is seeking a Phlebotomy Site Coordinator for our Patient Service Center in Gilbert, AZ. The role involves skilled specimen collection, patient service, and leading activities to ensure smooth daily operations.

Responsibilities include managing patient flow, reporting issues, and supporting billing and data entry while maintaining high quality customer service. Phlebotomy certification and Labcorp experience are preferred, with bilingual English/Spanish abilities valued.

Qualifications

• High school diploma or equivalent
• 1+ years of experience as a phlebotomist
• 3+ years of experience in a coordinator or lead role
• Phlebotomy certification or completed training program
• Current or prior Labcorp experience
• Bilingual in English/Spanish

Responsibilities

• Observe and report performance, compliance or staffing issues to supervisors
• Manage patient flow, wait times, inventory levels and information logs
• Monitor monthly productivity reports and report deviations as necessary
• Address customer service-related issues promptly
• Promote teamwork, cohesiveness and effective communication among coworkers
• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests etc.
• Perform data entry of patient information accurately
• Process billing information and collect payments when required
• Prepare all collected specimens for testing and analysis
• Administrative and clerical duties as necessary

Skills

Phlebotomy

Customer service

Team coordination

Bilingual (English/Spanish)

Education

High school diploma

Phlebotomy certification

Job description

Labcorp is seeking a Phlebotomy Site Coordinator for our Patient Service Center in Gilbert, AZ. The role involves skilled specimen collection, patient service, and leading activities to ensure smooth daily operations.

Responsibilities include managing patient flow, reporting issues, and supporting billing and data entry while maintaining high quality customer service. Phlebotomy certification and Labcorp experience are preferred, with bilingual English/Spanish abilities valued.