Phlebotomy Operations Manager — Flexible Day Shift

Brown Medicine; Providence (RI); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health is seeking a Manager of Phlebotomy to lead daily phlebotomy operations, staffing and quality oversight across assigned locations. You will guide staff development, manage performance, and collaborate with laboratory leadership, nursing, and clinical teams to ensure timely, accurate specimen collection.

Requirements include an Associate’s degree (Bachelor’s preferred) and certification in phlebotomy or Med Lab Science; 5 years of phlebotomy/clinical lab experience with 2+

Qualifications

• Minimum 5 years of progressive phlebotomy or clinical lab experience, including 2+ years in leadership.
• Strong knowledge of phlebotomy practices and specimen handling.
• Experience in a hospital or large healthcare system.
• Experience in a unionized environment.
• Lean/Six Sigma or performance improvement experience.
• Excellent communication and organization skills.
• Proficiency with laboratory information systems and standard office software.

Responsibilities

• Oversee daily phlebotomy operations across inpatient, outpatient, and/or ambulatory settings.
• Interviews, hires, schedules, trains, assigns work, evaluates, and when necessary, provides for discipline and discharge of employees within area of responsibility.
• Provides guidance and counsel as necessary to resolve sensitive/complex employee relations matters.
• Ensure appropriate staffing coverage, scheduling, and productivity to meet service demands.
• Monitor workflow efficiency, turnaround times, and service quality and implement improvements.
• Recruit, train, coach, and evaluate phlebotomy staff and supervisors.
• Ensure compliance with regulatory and accreditation standards (e.g., CLIA, CAP, The Joint Commission, OSHA).
• May assist in instruction of students and residents and in the orientation of new employees.
• Maintain quality metrics related to specimen integrity and collection accuracy.
• Participate in budgeting, labor management, and operational reporting.
• Serve as a liaison between Laboratory Services, nursing, and clinical departments.

Skills

Leadership

Staff development

Regulatory compliance

Communication

Education

Associate’s degree

Bachelor’s degree

Job description

Brown University Health is seeking a Manager of Phlebotomy to lead daily phlebotomy operations, staffing and quality oversight across assigned locations. You will guide staff development, manage performance, and collaborate with laboratory leadership, nursing, and clinical teams to ensure timely, accurate specimen collection.

Requirements include an Associate’s degree (Bachelor’s preferred) and certification in phlebotomy or Med Lab Science; 5 years of phlebotomy/clinical lab experience with 2+