Phlebotomy Operations Manager

TMH The Miriam Hospital; United States; On-site; USD 71,000 - 117,000; Full time

Job summary

The Miriam Hospital in Providence, RI part of Brown University Health, seeks a Manager of Phlebotomy to lead daily operations across inpatient, outpatient, and ambulatory settings. You will drive staffing, training, and performance management while ensuring safety, quality, and regulatory compliance.

Reporting to the Director of Laboratory Operations, the role requires 5 years of phlebotomy and 2+ years in leadership, with strong knowledge of LIS and accreditation standards.

Qualifications

• 5 years of progressive phlebotomy/administrative or clinical lab experience.

Responsibilities

• Oversee daily phlebotomy operations across inpatient, outpatient, and ambulatory settings.
• Interview, hire, schedule, train, assign work, and evaluate staff; address discipline as needed.
• Ensure staffing coverage, scheduling, and productivity to meet service demands.
• Monitor workflow, turnaround times, and service quality; implement improvements.
• Recruit, train, coach, and evaluate phlebotomy staff and supervisors.
• Ensure compliance with regulatory/accreditation standards (CLIA, CAP, The Joint Commission, OSHA).
• May assist in teaching students/residents and orienting new employees.
• Maintain quality metrics related to specimen integrity and collection accuracy.
• Participate in budgeting, labor management, and operational reporting.
• Serve as liaison between Laboratory Services, nursing, and clinical departments.

Skills

Leadership

Communication

Organization

Problem solving

Education

Associate degree

Bachelor's degree preferred

Phlebotomy certification (ASCP/AMT/NHA) desired

Tools

Laboratory Information Systems

Job description

The Miriam Hospital in Providence, RI part of Brown University Health, seeks a Manager of Phlebotomy to lead daily operations across inpatient, outpatient, and ambulatory settings. You will drive staffing, training, and performance management while ensuring safety, quality, and regulatory compliance.

Reporting to the Director of Laboratory Operations, the role requires 5 years of phlebotomy and 2+ years in leadership, with strong knowledge of LIS and accreditation standards.