Phlebotomy Manager - RIH/TMH Inpatient

TMH The Miriam Hospital; United States; Presencial; USD 71.000 - 117.000; Jornada completa

Descripción de la vacante

The Miriam Hospital in Providence, RI part of Brown University Health, seeks a Manager of Phlebotomy to lead daily operations across inpatient, outpatient, and ambulatory settings. You will drive staffing, training, and performance management while ensuring safety, quality, and regulatory compliance.

Reporting to the Director of Laboratory Operations, the role requires 5 years of phlebotomy and 2+ years in leadership, with strong knowledge of LIS and accreditation standards.

Formación

• 5 years of progressive phlebotomy/administrative or clinical lab experience.

Responsabilidades

• Oversee daily phlebotomy operations across inpatient, outpatient, and ambulatory settings.
• Interview, hire, schedule, train, assign work, and evaluate staff; address discipline as needed.
• Ensure staffing coverage, scheduling, and productivity to meet service demands.
• Monitor workflow, turnaround times, and service quality; implement improvements.
• Recruit, train, coach, and evaluate phlebotomy staff and supervisors.
• Ensure compliance with regulatory/accreditation standards (CLIA, CAP, The Joint Commission, OSHA).
• May assist in teaching students/residents and orienting new employees.
• Maintain quality metrics related to specimen integrity and collection accuracy.
• Participate in budgeting, labor management, and operational reporting.
• Serve as liaison between Laboratory Services, nursing, and clinical departments.

Conocimientos

Leadership

Communication

Organization

Problem solving

Educación

Associate degree

Bachelor's degree preferred

Phlebotomy certification (ASCP/AMT/NHA) desired

Herramientas

Laboratory Information Systems

Descripción del empleo

SUMMARY

The Manager of Phlebotomy will report to the Director of Laboratory Operations. The Manager of Phlebotomy is responsible for the daily operations, staffing, quality oversight, and performance management of phlebotomy services across assigned locations. This role ensures safe, efficient, and compliant specimen collection services while supporting patient experience, staff development, and organizational goals. The Manager collaborates closely with laboratory leadership, nursing, and clinical teams to ensure timely and accurate specimen collection.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.
• Oversee daily phlebotomy operations across inpatient, outpatient, and/or ambulatory settings.
• Interviews, hires, schedules, trains, assigns work, evaluates, and when necessary, provides for discipline and discharge of employees within area of responsibility.
• Provides guidance and counsel as necessary to resolve sensitive/complex employee relations matters.
• Ensure appropriate staffing coverage, scheduling, and productivity to meet service demands.
• Monitor workflow efficiency, turnaround times, and service quality and implement improvements.
• Recruit, train, coach, and evaluate phlebotomy staff and supervisors.
• Ensure compliance with regulatory and accreditation standards (e.g., CLIA, CAP, The Joint Commission, OSHA).
• May assist in instruction of students and residents and in the orientation of new employees.
• Maintain quality metrics related to specimen integrity and collection accuracy.
• Participate in budgeting, labor management, and operational reporting.
• Serve as a liaison between Laboratory Services, nursing, and clinical departments.
• Performs other duties as assigned.

EDUCATION

• Associate’s degree required; Bachelor’s degree preferred in a related field.
• Current phlebotomy or Med Lab Science certification (ASCP, AMT, NHA, or equivalent).
• Certification in phlebotomy is desired but specialized knowledge can also be obtained through equivalent work experience.

EXPERIENCE

• Minimum of 5 years of progressive phlebotomy, administrative or clinical laboratory experience, including 2+ years in leadership.
• Strong knowledge of phlebotomy practices, specimen handling, and laboratory workflows.
• Experience managing phlebotomy operations in a hospital or large healthcare system.
• Experience in a unionized environment.
• Performance improvement or Lean/Six Sigma experience.
• Strong leadership and people-management skills.
• Excellent communication and organization abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with laboratory information systems and standard office software.

PHYSICAL & WORK REQUIREMENTS

Ability to work in patient care environments, including standing and walking for extended periods. May require flexible scheduling, including early mornings, weekends, or limited on-call support, based on operational needs.

SUPERVISORY RESPONSIBILITY

The Manager of Phlebotomy has supervisory responsibility for phlebotomy staff and supervisors across assigned locations. Pay Range: $71,136.00-$117,353.60 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type: M-F 7:30-4pm, Flexible Work Shift: Day Daily Hours: 8 hours Driving Required: No

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.

Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Join us and help build a healthier future for our patients - and for yourself.

Company Location Belonging and Engagement Nursing Our Mission