Phlebotomy Lab Lead & Quality Coordinator

Sonora Quest; Glendale (AZ); On-site; USD 26,000 - 36,000; Full time

Job summary

Banner Health in Glendale, AZ is seeking a Phlebotomy technician to join the Procurement-BTMC team. The evening shift is 11am–9:30pm, 40 hours per week, with rotating weekends/holidays.

Starting pay is $22.87 per hour and the role requires advanced competency, QA/QC focus, and collaboration with physicians, nurses, and other health professionals. The position involves training, supervisory input on scheduling, and ensuring compliance with OSHA, CAP, CLIA, JCAHO standards.

Qualifications

• Must be a high school graduate or have achieved equivalency through the GED exam.
• Must exhibit a high level of personal maturity and responsibility.
• Good reading, writing and math abilities are required.
• Oral and written communication skills sufficient to understand written and spoken instructions in English.
• Good organizational skills are also required.
• Basic knowledge of department resource materials.
• Knowledge of medical terminology preferred.
• Must have (1) one year of experience within an SQL/LSA clinical laboratory environment.
• Or two (2) years’ experience with an equivalent combination of leadership skills, training, or experience.
• Or an Associate’s degree in an Allied Health or related field.
• Must be able to recognize problems, identify the cause and determine solutions.
• Must have a thorough knowledge of instrumentation and procedures utilized in the section.
• Must have a working knowledge of regulatory and accreditation requirements.
• Good leadership, human relations and communication skills are required.
• Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs.
• Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona.
• Employees assigned to multiple locations/section must be able to work all shift times within their designated territory.

Responsibilities

• Provides daily operational oversight (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) for the shift.
• Provides technical and/or procedural support to all bench level and/or functional level positions within the section.
• May be responsible for a technical and/or administrative area of focus.
• Focuses on quality by reviewing records and assuring performance of all quality control procedures.
• Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies.
• Assist management in the implementation of new QC/QA policies and continuous quality improvement programs.
• Provides support to the management during inspections.
• Oversees the quality of performance of all levels of test management.
• Participates in section financial monitoring and improvement.
• Tracks supply usage and orders as needed.
• Supports waste reduction and expense reduction programs.
• Identifies potential for expense reduction within section.
• Monitoring of financial activities within the section.
• Assists management in monitoring and controlling expenses throughout the year.
• Responsible for basic personnel management, including participation in selection, training, developing, coaching, and retention.
• Performs new employee orientation training.
• Provides input for Functional Competency Assessments for employees in appropriate timeframes.
• Serves as a resource and communication liaison.
• Ability to work on multidisciplinary teams.
• Interacts with physicians, nurses, clients, and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing.
• Provides access to other system resources when appropriate.
• Participates in department/system-wide committees.

Skills

Communication skills

Reading & Math

Leadership ability

SQL/LSA lab exp

Education

Associate’s degree in Allied Health or related field

High school diploma or GED

Job description

Banner Health in Glendale, AZ is seeking a Phlebotomy technician to join the Procurement-BTMC team. The evening shift is 11am–9:30pm, 40 hours per week, with rotating weekends/holidays.

Starting pay is $22.87 per hour and the role requires advanced competency, QA/QC focus, and collaboration with physicians, nurses, and other health professionals. The position involves training, supervisory input on scheduling, and ensuring compliance with OSHA, CAP, CLIA, JCAHO standards.