PharmD: Pharmacy Operations & Implementation (Remote)

Foundationhealth

Northern (KY)

Hybrid

USD 110,000 - 160,000

Full time

4 days ago

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Benefits offered by this job

Employee stock option program

Generous PTO

Remote work

Health/dental/vision

Flexible schedule

Job summary

Foundation Health is seeking a Pharmacy Operations Specialist (PharmD) to guide health system customers through the rollout of our AI-powered digital pharmacy platform. You will bridge clinical and operational workflows during implementation and drive long-term adoption with a customer-success mindset.

The role emphasizes infusion strategy, operations, and services within health systems, plus experience with EHRs like Epic or Cerner.

Qualifications

PharmD required.
3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required.
Experience using Epic or Cerner EHRs.
Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy).
Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support.
Strong project management and organizational skills - you keep things on track and follow through consistently.
Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations.
Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical.
Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office).

Responsibilities

Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization.
Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan.
Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols.
Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live.
Participate in customer onsites, virtual meetings, and calls.
Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists.
Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap.