Implementation Manager

Foundationhealth; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee stock option program

Generous PTO

Health, dental and vision plans

Flexible working

Job summary

Foundationhealth is seeking an Implementation Manager to lead the end-to-end delivery of our AI-powered digital pharmacy platform implementations. This role emphasizes building relationships with healthcare stakeholders while ensuring project timelines and outcomes are met. The ideal candidate will have at least 3 years of experience in healthcare project management, familiarity with healthcare data standards, and a proactive mindset. Enjoy a flexible, remote working culture with generous PTO and health benefits.

Qualifications

• 3+ years of customer-facing project or program management experience in healthcare.
• Experience at an early-stage, venture-backed healthcare technology company.
• Proven success managing end-to-end implementations of healthcare software.

Responsibilities

• Lead customer implementations from kickoff through go-live.
• Build strong, trust-based relationships with stakeholders.
• Partner with Sales on scoping and deal transitions.

Skills

Customer-facing project management

Healthcare data integration

Effective communication

High organization skills

Education

Experience in enterprise healthcare SaaS

Tools

Atlassian products (Jira, Confluence)

Job description

Join us in our mission to revolutionize healthcare.

Together, let's build something extraordinary that will shape the future of well-being for generations to come.

Embrace the opportunity to contribute to a team where your ideas and efforts make a tangible difference. The journey awaits – come be a part of building the future with Foundation Health

We're always looking for talented people, check out our latest job openings.

Implementation Manager

Employment Type

Location Type

Remote

Department

Customer Experience

About Foundation Health

Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.

This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.

At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.

ABOUT THE ROLE

As an Implementation Manager, you will drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform. You'll work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions that are on time, on scope, and genuinely impactful for our health system customers.

This role is for someone who thrives in the controlled chaos of an early-stage company — someone who brings structure to ambiguity, builds trust with customers quickly, and gets things done. You'll be the primary point of contact for your customers, the connective tissue between internal teams, and the person who makes sure nothing falls through the cracks.

WHAT YOU'LL DO

Implementation Execution & Delivery

Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome

Execute against established implementation methodology and playbooks, contributing improvements as you learn what works

Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through

Coordinate internal resources and external partners to ensure smooth, on-time delivery

Proactively surface risks, issues, and dependencies - elevate when needed, and own the resolution

Customer Relationship Management

Serve as the primary point of contact for your customers throughout the implementation lifecycle

Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers

Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence

Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery

Cross-Functional Collaboration

Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation

Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap

Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

WHAT WE'RE LOOKING FOR

Required:

3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology

Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) – you know what it means to thrive in a startup environment

Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems

Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them

Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)

Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution

Strong communicator – able to lead meetings, align cross-functional teams, and manage stakeholders independently

Comfortable operating in ambiguity with a proactive, ownership-oriented mindset

Proven track record managing multiple concurrent implementations against tight deadlines

Preferred:

Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates) – especially those who have transitioned into healthcare technology

Epic certifications, implementation and/or integration experience

Familiarity with Atlassian products – Jira, Confluence, Loom

Knowledge of Agile software development processes and fundamentals

Project Management certification (PMP, PgMP, PMI‑ACP, or equivalent)

At Foundation Health, your work makes a real difference. Enjoy a culture that champions your growth and well‑being, within a team that's reshaping healthcare for the better.

Employee stock option program Invest in our growth and share in Foundation Health’s success.

Generous PTO Recharge with ample paid time off that supports your well‑being.

Remote working Work from anywhere and thrive in a flexible, digital‑first environment.

Health, dental and vision plans Comprehensive health coverage that puts your well‑being first.

Flexible working Customize your work schedule for a perfect work‑life harmony.