Pharmacy Operations Specialist (PharmD)

Foundationhealth; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Employee stock option program

Generous PTO

Remote work

Health/dental/vision

Flexible schedule

Job summary

Foundation Health is seeking a Pharmacy Operations Specialist (PharmD) to guide health system customers through the rollout of our AI-powered digital pharmacy platform. You will bridge clinical and operational workflows during implementation and drive long-term adoption with a customer-success mindset.

The role emphasizes infusion strategy, operations, and services within health systems, plus experience with EHRs like Epic or Cerner.

Qualifications

• PharmD required.
• 3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required.
• Experience using Epic or Cerner EHRs.
• Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy).
• Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support.
• Strong project management and organizational skills - you keep things on track and follow through consistently.
• Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations.
• Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical.
• Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office).

Responsibilities

• Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization.
• Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan.
• Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols.
• Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live.
• Participate in customer onsites, virtual meetings, and calls.
• Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists.
• Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap.

Skills

PharmD

Epic EHR

Cerner EHR

Customer relationships

Project management

Communication

Ownership mindset

Google Workspace

Jira/Confluence

Education

PharmD degree

Tools

Epic EHR

Cerner EHR

Job description

Join us in our mission to revolutionize healthcare.

Together, let's build something extraordinary that will shape the future of well-being for generations to come.

Embrace the opportunity to contribute to a team where your ideas and efforts make a tangible difference. The journey awaits – come be a part of building the future with Foundation Health

We're always looking for talented people, check out our latest job openings.

Pharmacy Operations Specialist (PharmD)

Employment Type

Location Type

Remote

Department

Customer Experience

About Foundation Health

Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.

We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.

The Role

As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.

This role is ideal for a PharmD who has worked for a health system pharmacy in infusion strategy, operations, and/or services, home infusion, and/or ambulatory infusion. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.

What you’ll do:

Implementation Support

Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization

Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan

Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols

Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live

Participate in customer onsites, virtual meetings, and calls

Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists

Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap

Post-Go-Live Support

Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership

Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement

Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals

Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities

Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams

Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap

Cross-Functional Collaboration & Process Improvement

Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests

Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks

Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices

Contribute to the development and maintenance of implementation and CS templates and internal resources

What we’re looking for:

Required:

PharmD required

3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required

Experience using Epic or Cerner EHRs

Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)

Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support

Strong project management and organizational skills - you keep things on track and follow through consistently

Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations

Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical

Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)

Preferred:

Experience with health system specialty and/or outpatient pharmacy workflows

Experience at an early stage or growth stage healthcare technology company that supports health system customers

Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management)

Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)

Familiarity with Atlassian products (Jira, Confluence) or Agile development processes

At Foundation Health, your work makes a real difference. Enjoy a culture that champions your growth and well-being, within a team that’s reshaping healthcare for the better.

Employee stock option program Invest in our growth and share in Foundation Health’s success.

Generous PTO Recharge with ample paid time off that supports your well-being.

Remote working Work from anywhere and thrive in a flexible, digital-first environment.

Health, dental and vision plans Comprehensive health coverage that puts your well-being first.

Flexible working Customize your work schedule for a perfect work-life harmony.