Pharmacy Technician Representative - Work from Home

Health Care Service Corp.; United States; Remote; USD 26,000 - 47,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Health Care Service Corp. is seeking a remote Pharmacy Support professional to assist pharmacists and care programs through member outreach, issue resolution, and access-to-care facilitation.

The role emphasizes collaboration with providers, pharmacies, and internal teams, with a focus on documenting interactions and achieving productivity goals while working remotely across the United States.

Qualifications

• 3+ years of customer service experience in health care/insurance
• CPhT certification and active state licensure
• Strong communication and problem-solving to resolve pharmacy-related issues

Responsibilities

• Support pharmacists, pharmacy coordinators, and programs through member outreach and care coordination.
• Collaborate with internal departments, external vendors, providers, pharmacies, and members to resolve issues and improve access to care.
• Document interactions accurately and meet productivity goals in a remote environment.

Skills

Active listening

Care coordination

Communication

Computer proficiency

Spanish bilingual

Education

Certified Pharmacy Technician (CPhT)

State Pharmacy Technician Licensure

Job description

About HCSC

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supporting pharmacists, pharmacy coordinators, and pharmacy programs or initiatives through member outreach, care coordination, and issue resolution, while collaborating with internal departments, external vendors, providers, pharmacies, and members to evaluate and resolve pharmacy-related issues, facilitate access to care, and provide high-quality member support for pharmacy programs and initiatives.

Required Job Qualifications

• Minimum 3 years of customer service experience, preferably in a health care/insurance industry (or equivalent)
• Certified Pharmacy Technician (CPhT)
• Current State Pharmacy Technician Licensures in good standing

Preferred Job Qualifications

• Current National Pharmacy Technician Certification (CPhT) preferred, with active certification in good standing through PTCB or NHA
• Demonstrates active listening skills to identify member needs, encourage collaboration, and communicate effectively with members, providers, pharmacies, and other healthcare professionals to resolve issues and support care
• Strong care coordination and problem-solving skills, with experience collaborating with providers, pharmacies, and care teams to address medication access barriers, facilitate referrals, and connect members to appropriate resources
• Proven ability to work independently in a remote environment, manage outreach activities, accurately document interactions, and meet productivity goals
• Demonstrates strong communication, care coordination, and problem-solving skills, with experience promoting medication adherence, collaborating with healthcare professionals, and supporting members through effective outreach and resource navigation
• Strong computer proficiency, including Microsoft Office applications and the ability to learn and navigate various databases and software applications
• Knowledge of drug information and pharmacy-related resources
• Strong organizational skills, with the ability to manage multiple priorities, follow complex oral and written instructions, and understand technical information
• Bilingual Spanish-speaking skills preferred

Remote Opportunity

This is a fully remote position, available in the US only, not limited to the posting location. Sponsorship is not available.

Bilingual:10% pay differential for bilingual Spanish speakers after training period.

Pay Transparency

Base Pay Range $19.13 - $34.17. Exact compensation may vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• plus other incentives

Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards

Equal Opportunity Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace.

Disability Accommodations

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

Location

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

Company History

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

Recruitment Process Note

All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.