Government Programs Care Manager Support Specialist I - Work From Home

Health Care Service Corp.; United States; Remote; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation is seeking an Administrative Care Management support role. The position focuses on member and provider outreach, scheduling care manager and member appointments, responding to inquiries, data entry, and research to support healthcare initiatives.

The role may manage low-risk members for basic social needs and educational outreach. Remote work option available for qualified candidates within the continental United States.

Qualifications

• High school diploma or GED required with 1 year of college and 2 years experience.
• Experience with managed care or healthcare systems preferred.
• Strong data entry and communication skills.
• Knowledge of medical terminology and clinical systems helpful.

Responsibilities

• Support administrative care management duties.
• Outreach to members and providers.
• Schedule care manager and member appointments.
• Respond to member inquiries and perform data entry and research.
• Assist with non-clinical member needs.

Skills

Customer service

Microsoft Office

Verbal and written communication

Healthcare terminology

Data entry

Education

High school diploma or GED

Some college (1 year) or equivalent

Tools

Microsoft Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position supports administrative care management duties including member and provider outreach, supporting healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments, responding to member inquiries, data entry and research, supporting member non-clinical needs. This position may be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries.

JOB REQUIREMENTS

• High school diploma or GED 1 year of college and 2 years experience with communication systems including Fax, Email and Telephone 1 year experience with managed care system(s) or healthcare systems (i.e.; hospital ,doctor office, community based organization). Experience coordinating member needs, providing assistance to members, and analyzing member needs. Basic knowledge of medical or healthcare terminology. Knowledge of clinical systems (claims, enrollment, documentation). PC proficiency including Microsoft Office applications. Customer service skills. Verbal and written communications skills including developing written correspondence to internal and external stakeholders.

PREFERRED JOB REQUIREMENTS

• College courses in medical field, human services, social work, psychology or related healthcare field Call Center experience Remote position: Must reside anywhere within the state of New Mexico.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.