Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Plano (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is transforming the role of pharmacy technicians into a patient-centric experience. This position offers a unique opportunity to engage with customers, build strong relationships, and utilize cutting-edge technology to enhance your career. With a comprehensive training program recognized by industry standards, you'll gain the skills and certification necessary to excel in healthcare. Join a supportive team that values your growth and empowers you to make a meaningful impact in patients' lives. If you're passionate about healthcare and customer service, this role is perfect for you!

Qualifications

• Fluency in English and flexibility to work evenings and weekends.
• Willingness to participate in training programs for certification.

Responsibilities

• Assist pharmacists in pharmacy practice and maintain a clean environment.
• Engage customers, resolve issues, and provide a positive experience.

Skills

Customer Service

Pharmacy Operations

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Pharmacy Systems

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in healthcare, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high skill level required in the industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to pharmacies or an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences to prepare you for certification.

Responsibilities

1. Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations, company policies, and procedures.
2. Use pharmacy systems to obtain patient and drug information, process prescriptions, and, if PTCB certified, assist and coach other pharmacy technicians and cashiers.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, including entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to policies regarding pharmacy errors and quality improvement.
• Handle sales transactions, assist customers in locating products, and support inventory management activities.
• Support clinical services, including sample collection and coordination with healthcare providers.
• Maintain a clean, stocked, and orderly pharmacy environment.

Training & Personal Development

• Earn and maintain PTCB certification through the designated training program and/or state certification/registration.
• Attend training and acquire continuing education credits to stay updated with healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.