Pharmacy Technician Lead

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Generous PTO

100% employer-paid individual medical,

Job summary

Free Market Health is seeking a Lead Pharmacy Technician to coordinate prescription workflows across our non-dispensing and specialty pharmacy network, while performing hands-on technician duties and daily workflow leadership onsite at our Pittsburgh headquarters.

The role emphasizes resolving prescription issues, supporting benefit investigations and prior authorizations, and guiding daily work with a collaborative, patient-centered approach.

Qualifications

• Active Pennsylvania Pharmacy Technician license required.
• At least two years of pharmacy experience; specialty pharmacy experience is preferred.
• Knowledge of drug nomenclature, medical terminology, dosing concepts, and patient care practices.
• Strong customer service, communication, organization, and data-entry skills.
• Confidence learning new technology and working through complex issues to resolution.
• Experience with prior authorizations and reviewing medical records for relevant clinical information is preferred.
• A collaborative, accountable approach and the ability to guide daily work without formal people-management responsibility.

Responsibilities

• Review incoming prescriptions for accuracy, completeness, and fulfillment readiness.
• Resolve prescription issues by coordinating with providers, payers, dispensing pharmacies, pharmacists, and internal partners.
• Support benefit investigations and prior authorization activities by gathering and communicating required information.
• Coordinate daily technician workflow, monitor volume, and reassign tasks as business needs shift.
• Help maintain team coverage by tracking time-off requests and supporting schedule adjustments.
• Provide operational updates and reporting to the Pharmacist in Charge.
• Identify and recommend process improvements that enhance quality, efficiency, and the patient experience.
• Follow applicable procedures, regulatory standards, security policies, and compliance requirements.

Skills

Customer service

Communication

Data entry

Organization

Problem solving

Technology adoption

Team collaboration

Education

Pennsylvania Pharmacy Technician license

Job description

Why FMH

Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn't. Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.

Free Market Health exists to make that process work better.

Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

Your impact

Free Market Health is looking for an experienced, detail-oriented Lead Pharmacy Technician to help coordinate prescription workflow and support outstanding patient care across our non-dispensing pharmacy and specialty pharmacy network. In this highly engaged lead role, you will combine hands-on pharmacy technician work with daily workflow coordination, problem-solving, and team guidance. This role works onsite Monday through Friday at our Pittsburgh Headquarters.

What You’ll Do

• Review incoming prescriptions for accuracy, completeness, and fulfillment readiness.
• Resolve prescription issues by coordinating with providers, payers, dispensing pharmacies, pharmacists, and internal partners.
• Support benefit investigations and prior authorization activities by gathering and communicating required information.
• Coordinate daily technician workflow, monitor volume, and reassign tasks as business needs shift.
• Help maintain team coverage by tracking time-off requests and supporting schedule adjustments.
• Provide operational updates and reporting to the Pharmacist in Charge.
• Identify and recommend process improvements that enhance quality, efficiency, and the patient experience.
• Follow applicable procedures, regulatory standards, security policies, and compliance requirements.

What We’re Looking For

• Active Pennsylvania Pharmacy Technician license required.
• At least two years of pharmacy experience; specialty pharmacy experience is preferred.
• Knowledge of drug nomenclature, medical terminology, dosing concepts, and patient care practices.
• Strong customer service, communication, organization, and data-entry skills.
• Confidence learning new technology and working through complex issues to resolution.
• Experience with prior authorizations and reviewing medical records for relevant clinical information is preferred.
• A collaborative, accountable approach and the ability to guide daily work without formal people-management responsibility.

Nice to Haves

• College degree preferred.

Life at FMH

We're building more than a company. We're building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.

Based in Pittsburgh's Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn't just a word on a wall. It's a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.

As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.

Together, we're building something special, and we're just getting started.

Benefits

• Generous PTO
• 100% employer-paid individual medical, dental, and vision premiums
• Employer HSA contribution
• Paid parental leave
• 401(k) match
• Transportation and parking benefits
• Flexible, collaborative work environment

Benefit eligibility is based on employment status.

Build What's Next With Us

Healthcare is evolving -and so are we.

Equal Opportunity Employer

Free Market Health is proud to be an Equal Opportunity Employer.

We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.

FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.