Pharmacy Account Manager

Free Market Health; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Employer-paid health premiums (medical

Dental premiums

Vision premiums

Employer HSA contribution

Paid parental leave

401(k) match

Transportation and parking benefits

Flexible, collaborative work

Job summary

Free Market Health in Pittsburgh is seeking a Pharmacy Account Manager to own the day-to-day experience of contracted pharmacy partners and to build trusted relationships while coordinating operational support. You will triage issues and ensure timely resolution with internal teams.

You will collaborate with Pharmacy Operations, Network, Product, and Engineering to resolve issues, onboard new pharmacies, and drive a high-quality partner experience.

Qualifications

• Bachelor's degree in healthcare, business, or related field.
• 3+ years in account management, client services, pharmacy operations, or related healthcare environment.
• Working knowledge of pharmacy operations, networks, claims, or healthcare service delivery.
• Demonstrated ability to manage external relationships, organize priorities, and move issues from identification to resolution.
• Strong written and verbal communication and ability to engage with internal and external stakeholders.
• Ability to work across teams in a fast-paced, matrixed environment with strong attention to detail.

Responsibilities

• Manage a defined portfolio of contracted pharmacy relationships; be the primary day-to-day contact.
• Develop trusted relationships with HSSPs, home infusion providers, PSAOs, and other partners.
• Triage partner questions and coordinate with internal teams to drive timely follow-through.
• Collaborate with Pharmacy Operations, Network, Product, Engineering to resolve issues and ensure program execution.
• Support onboarding of new pharmacies and early-stage relationship management with the Network team.
• Maintain records of partner interactions, open issues, decisions, risks, and outcomes.

Skills

Account management

Client services

CRM proficiency

Cross-functional collaboration

Communication skills

Attention to detail

Time management

Education

Bachelor's degree

Tools

CRM software

Issue tracking tools

Reporting tools

Microsoft Office

Job description

Why FMH

Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward - but too often it isn't.

Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most.

Free Market Health exists to make that process work better.

Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

Your impact

As a Pharmacy Account Manager, you will own the day-to-day experience of an assigned portfolio of contracted pharmacy partners. You will build trusted relationships, coordinate operational support, triage issues, and ensure questions and concerns reach the right internal teams for timely resolution. You will also partner closely with our Network team as Free Market Health expands its pharmacy network and onboards new pharmacy partners.

This is an opportunity to work across a growing and strategically important portfolio that includes HSSPs, home infusion organizations, PSAOs, and other pharmacy relationships. You will support the Vice President, Strategic Pharmacy Partnerships in translating partner needs into coordinated action while helping deliver a consistent, responsive, and high-quality partner experience.

What You'll Do

• Manage a defined portfolio of contracted pharmacy relationships, serving as the primary day-to-day point of contact.
• Develop trusted relationships with HSSPs, home infusion providers, PSAOs, and other strategic pharmacy partners.
• Triage partner questions and operational issues, coordinate with the appropriate internal teams, and drive clear, timely follow-through.
• Partner with Pharmacy Operations, Network, Product, Engineering, and other cross-functional teams to resolve issues and support consistent program execution.
• Collaborate with the Network team as new pharmacies move through contracting, implementation, onboarding, and early-stage relationship management.
• Maintain accurate records of partner interactions, open issues, decisions, risks, and outcomes.
• Monitor relationship health, service trends, and recurring concerns; identify risks and elevate complex, strategic, or financial matters appropriately.
• Prepare materials and coordinate follow-up for partner meetings, business reviews, reporting, and other recurring touchpoints.
• Support pharmacy retention, expansion, and strategic initiatives by translating partner feedback into actionable insights.
• Contribute to scalable account-management processes and a consistent pharmacy partner experience as the network grows.

What We're Looking For

• Bachelor's degree in healthcare, business, or a related field, or an equivalent combination of education and relevant experience.
• 3 or more years of experience in account management, client services, pharmacy operations, network operations, or a related healthcare environment.
• Working knowledge of pharmacy operations, pharmacy networks, claims, or healthcare service delivery.
• Demonstrated ability to manage external relationships, organize competing priorities, and move issues from identification through resolution.
• Strong written and verbal communication skills, sound judgment, and the ability to communicate clearly with both internal and external stakeholders.
• Ability to work effectively across teams in a fast-paced, matrixed environment while maintaining strong attention to detail.
• Comfort using CRM, issue-tracking, reporting, and Microsoft Office tools to organize work and provide visibility into account activity.

Nice to Haves

• Experience working with health-system specialty pharmacies, home infusion providers, PSAOs, specialty pharmacy networks, or PBM partners.
• Familiarity with pharmacy contracting, onboarding, implementation, prior authorization workflows, or claims-related issue resolution.
• Experience supporting business reviews, partner reporting, performance tracking, or relationship expansion initiatives.
• Ability to recognize recurring operational themes and help translate them into process improvements.

Life at FMH

We're building more than a company. We're building a team of ambitious, curious people who are passionate about solving meaningful problems, growing their careers, and genuinely enjoying the journey together.

Based in Pittsburgh's Strip District, FMH draws inspiration from the city we call home. Our value of Grit isn't just a word on a wall. It's a mindset inspired by the city around us: showing up, rolling up our sleeves, and finding a way forward no matter the challenge.

As FMH continues to grow, so do the opportunities for our people to leave their mark. Guided by our core values of Integrity, Adaptability, Grit, and Collaboration, we foster an environment where trust is earned, new ideas are welcomed, challenges are embraced, and success is shared. You will be surrounded by people who care deeply about the work they do and the people they do it with.

Together, we're building something special, and we're just getting started.

Benefits

• Unlimited PTO
• 100% employer-paid individual medical, dental, and vision premiums
• Employer HSA contribution
• Paid parental leave
• 401(k) match
• Transportation and parking benefits
• Flexible, collaborative work environment

Benefit eligibility is based on employment status.

Build What's Next With Us

Healthcare is evolving - and so are we.

Equal Opportunity Employer

Free Market Health is proud to be an Equal Opportunity Employer.

We believe that a diverse and inclusive workplace makes us better teammates and problem solvers and we encourage all qualified individuals to apply. Employment decisions are based on business needs, qualifications, and merit.

FMH is also committed to providing reasonable accommodations throughout the hiring process. If you require assistance or accommodation due to a disability, we will work with you to meet your needs.