Pharmacy Tech Support / Call Center Representative (Remote)

IQVIA; Dallas (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

IQVIA is seeking a remote Pharmacy Tech Support / Call Center Representative to provide payment assistance solutions. This entry-level role involves handling requests via various channels and requires a High School Diploma and Pharmacy Technician experience. The position offers 40 hours of work per week with potential for full-time employment.

Qualifications

• Experience in medical claim processing is a plus.
• Call center experience (3+ years preferred).
• HIPAA certification required.

Responsibilities

• Handle requests such as card activation and benefit explanations.
• Assess user issues quickly and provide first-level support.
• Document resolution details and suggest operational improvements.

Skills

Pharmacy Technician experience

Bilingual in English/Spanish

Education

High School Diploma or equivalent

Job description

Pharmacy Tech Support / Call Center Representative (Remote)

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Job Overview

IQVIA, a global provider of commercial solutions, helps biopharma, medical device, and diagnostic companies deliver therapies to patients. Our teams support patient programs, market access, and product value demonstration. Currently, we are seeking a remote (work from home) contract Pharmacy Support Call Center Representative to provide payment assistance solutions, including co-pay cards and vouchers.

Responsibilities

1. Handle requests such as card activation, program eligibility, and benefit explanations via phone, email, fax, or other channels.
2. Assess user issues quickly and provide first-level support for resolution.
3. Document resolution details and escalate unresolved issues promptly.
4. Suggest operational improvements to management.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bilingual in English/Spanish is a plus.

Additional Details

Work hours are 40 per week, with shifts available from 8:00 am to 8:00 pm EST. This role is a contract position managed by an external agency, with potential for full-time employment at IQVIA.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other