Pharmacy Tech Support / Call Center Representative (Remote)

IQVIA; Dallas (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare solutions is seeking a Pharmacy Tech Support / Call Center Representative for a fully remote position. The role involves providing customer support for pharmacy programs, requiring a High School Diploma, Pharmacy Technician experience, and HIPAA certification. Ideal candidates will have call center experience and be bilingual in English and Spanish.

Qualifications

• Pharmacy Technician experience required.
• HIPAA certification needed.
• 3+ years of call center experience preferred.

Responsibilities

• Provide support via telephone, email, and fax for customer requests.
• Assess issues and deliver first-level support.
• Identify operational challenges and recommend improvements.

Skills

Customer Support

Troubleshooting

Communication

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

Pharmacy Tech Support / Call Center Representative (Remote)

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Job Overview

IQVIA, a global leader in commercial solutions, supports biopharma, medical device, and diagnostic companies in delivering therapies to patients. We also provide patient support programs, including pharmacy support call center services. We are seeking a dedicated Pharmacy Tech Support / Call Center Representative for a 100% remote, contract position.

Responsibilities

1. Provide support via telephone, email, fax, or other channels to address customer requests, including card activation, program eligibility, benefit explanations, and troubleshooting submission rejections.
2. Assess issues promptly and deliver first-level support, documenting resolutions and escalating unresolved issues appropriately.
3. Identify operational challenges and recommend improvements to management.
4. Work 40 hours per week during shifts: 8:00 am - 5:00 pm EST, 9:00 am - 6:00 pm EST, 10:00 am - 7:00 pm EST, or 11:00 am - 8:00 pm EST.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bilingual in English/Spanish is a plus.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitals and Health Care