Call Center Representative * Remote *

DEX Imaging; Plano (TX); Remote; USD 10,000 - 60,000; Part time

Job summary

DEX Imaging is searching for a part-time Call Center Representative to join their team. This role requires excellent communication skills and the ability to efficiently handle customer inquiries. The successful candidate will work from 3pm to 7pm EST and have opportunities for training and promotion within a dynamic office environment.

Benefits

Employee recognition and rewards program

Excellent corporate discounts

Opportunity for training and development

Qualifications

• 1-3 years customer service or call center experience preferred.
• High School Diploma or equivalent required.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Communicate effectively with customers and identify their needs.
• Field Calls and transfer to the correct department.
• Document customer information accurately.

Skills

Communication

Multitasking

Customer Service

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Call Center Representative *** Part-Time, Remote ***

Join to apply for the Call Center Representative *** Part-Time, Remote *** role at DEX Imaging

Call Center Representative *** Part-Time, Remote ***

3 days ago Be among the first 25 applicants

Join to apply for the Call Center Representative *** Part-Time, Remote *** role at DEX Imaging

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DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

Working as a Tier 1 Customer Service Representative you can expect in this role:

• Part time schedule; 3pm - 7pm EST; with the ability to flex for business needs
• Opportunity for training, development, and promotion
• Excellent corporate discounts
• Employee recognition and rewards program
  
  

If your career goals include being an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team.

What’s the opportunity:

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

This position interviews customers and records interview information into computer for customer service by performing the following duties.

What will you do:

• Communicate effectively with internal and external customers
• Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
• Field Calls and quickly transfer to the correct department
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficient.
• Track, route, and escalate unresolved issues to Management
• Follow established guidelines specific to each customer call
• Locate, confirm, and document appropriate information, which may entail multiple systems
• Remain current on constant process updates and technology used within the company
• May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client
• Performs other duties as directed by management
• Communicate clearly and concisely both in oral and written form
• Perform duties with awareness and in accordance with the organization's policies and applicable laws
  
  

What you bring to the table:

• High School Diploma: or two years to three years related experience and/or training; or equivalent combination of education and experience.
• Experience in a call center environment a plus.
• Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
• Ability to empathize with customer is critical
• Experience in Customer Service
• Ability to work in a fast-paced environment
• Ability to multi-task (i.e. talking and typing simultaneously)
• Strong organizational and time management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Professional verbal and written communication skills
• High degree of initiative, mature judgment and discretion
• Ability to navigate through multiple systems
  
  

What can DEX provide to you:

• Opportunity and career development
• In house training
• Company culture where we celebrate our team members
• A place where you can build a career, not just have a job
  
  

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Retail Office Equipment and IT Services and IT Consulting

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