Remote Customer Service Specialist – Hotel Bookings

The Destination Knot; Atlanta (GA); Remote; USD 30,000 - 60,000; Full time

Job summary

A leading company specializing in travel bookings seeks a Remote Customer Service Specialist to assist clients with hotel reservations. This position emphasizes outstanding customer service, communication skills, and the ability to handle multiple bookings efficiently. Ideal candidates should have a passion for travel and a proactive approach to client interactions, working in a fully remote, flexible environment.

Benefits

Flexible, remote work environment

Travel training and professional development resources

Access to exclusive hotel deals and travel planning tools

Supportive team culture with opportunities for growth

Performance-based incentives and travel perks

Qualifications

• Previous experience in customer service, hospitality, or travel booking preferred.
• Strong written and verbal communication skills.
• Comfortable working remotely using digital communication and booking platforms.

Responsibilities

• Assist clients with booking hotel accommodations that meet their needs.
• Provide professional and timely support via email, phone, and messaging platforms.
• Handle changes, cancellations, and special requests efficiently.

Skills

Communication

Detail-oriented

Customer service

Problem-solving

Job description

3 weeks ago Be among the first 25 applicants

This range is provided by The Destination Knot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $60,000.00/yr

Job Title:
Remote Customer Service Specialist – Hotel Bookings

About Destination Knot:
At Destination Knot, we are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we’re here to make booking easy and enjoyable.

Position Overview:
We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences.

Key Responsibilities:
Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals

Provide professional and timely support via email, phone, and messaging platforms

Offer personalized hotel recommendations using available tools and client preferences

Confirm booking details and ensure accuracy of client itineraries

Handle changes, cancellations, and special requests efficiently

Build positive client relationships through excellent service and follow-through

Stay informed on hotel brands, loyalty programs, promotions, and destination updates

Qualifications:
Previous experience in customer service, hospitality, or travel booking preferred

Strong written and verbal communication skills

Detail-oriented with the ability to manage multiple bookings at once

Comfortable working remotely using digital communication and booking platforms

Friendly, proactive, and solution-focused mindset

Passion For Travel And Helping Others Plan Great Experiences
Must be 18 years or older with access to a computer and stable internet connection

What We Offer:
Flexible, remote work environment

Travel training and professional development resources

Access to exclusive hotel deals and travel planning tools

Supportive team culture with opportunities for growth

Performance-based incentives and travel perks

Work Environment:
This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality, Food and Beverage Services, and Retail

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