Pharmacy Tech Support / Call Center Representative (Remote)

IQVIA; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in health care is seeking a remote Pharmacy Tech Support / Call Center Representative. This entry-level role involves assisting patients with payment solutions and handling various customer requests. Candidates should have pharmacy technician experience and strong communication skills, with bilingual ability being a plus.

Qualifications

• Pharmacy Technician experience required.
• HIPAA certification.
• 3+ years of call center experience preferred.

Responsibilities

• Provide initial support for customer requests via phone, email, or fax.
• Assess issues quickly and provide first-level support for problem resolution.
• Document resolution details and escalate unresolved issues.

Skills

Customer Support

Problem Resolution

Communication

Bilingual (English and Spanish)

Education

High School Diploma or equivalent

Job description

Pharmacy Tech Support / Call Center Representative (Remote)

Join to apply for the Pharmacy Tech Support / Call Center Representative (Remote) role at IQVIA.

IQVIA is a global provider of commercial solutions, helping biopharma, medical device, and diagnostic companies deliver therapies to patients. We support customers with market insights, access, and demonstrating product value to payers, physicians, and patients. A key part of our business involves patient support programs, where your experience can help provide support to patients needing therapies.

We are seeking a remote (work from home) contract Pharmacy Support Call Center Representative to join our team. In this role, you will assist with payment solutions like co-pay cards or vouchers, handling requests such as card activation, program eligibility, benefits explanation, and troubleshooting submission rejections.

Role Purpose

Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program. Handle requests including card activation, eligibility verification, benefit explanations, and troubleshooting rejections.

Job Responsibilities

1. Provide initial support for customer requests via phone, email, fax, or other contact methods.
2. Assess issues quickly and provide first-level support for problem resolution.
3. Document resolution details and escalate unresolved issues appropriately.
4. Identify operational challenges and suggest improvements to management.
5. Work 40 hours per week during shifts: 8:00 am - 5:00 pm EST, 9:00 am - 6:00 pm EST, 10:00 am - 7:00 pm EST, or 11:00 am - 8:00 pm EST, under moderate supervision.

Minimum Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual in English and Spanish is a plus.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Industry: Hospitals and Health Care.