Pharmacy Tech Call Center Specialist: Refills & Rejections

Walgreens; Chandler (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Walgreens in Chandler, AZ is hiring a Pharmacy Technician to support data entry, patient registration, and resolution of third party rejects under HIPAA guidelines. The role involves using pharmacy systems to obtain patient and drug information and responding to high-volume customer inquiries.

You'll process new registrations, handle prescription requests, troubleshoot missing information, and assist pharmacists across locations.

Qualifications

• Basic level PC skills and ability to use everyday software.
• Basic search engine skills and form filling online.
• Intermediate keyboarding, 25+ WPM.
• Clear written and verbal communication.
• 18 years of age or older.

Responsibilities

• Process new patient registration and data entry per Walgreens guidelines.
• Handle prescription requests and refill orders, ensuring HIPAA compliance.
• Resolve third party rejects by contacting insurers and updating records.
• Assist pharmacists and communicate issues to senior staff.

Skills

Basic PC skills

Basic search engines

Keyboarding 25 WPM

Written and verbal communication

Age 18+

Fluent in Spanish and English

Job description

Walgreens in Chandler, AZ is hiring a Pharmacy Technician to support data entry, patient registration, and resolution of third party rejects under HIPAA guidelines. The role involves using pharmacy systems to obtain patient and drug information and responding to high-volume customer inquiries.

You'll process new registrations, handle prescription requests, troubleshoot missing information, and assist pharmacists across locations.