Pharmacy Support Specialist (In-Office)

Liberty Software; Texas; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Life insurance

Fully vested 401(k) with employer*

HSA contributions

Paid time off & holidays

Tuition reimbursement

Job summary

Liberty Software, based in Grapevine, TX, is seeking a Client Service Representative to provide expert phone support for client pharmacies nationwide. You will guide teams, resolve insurance and pricing questions, and troubleshoot software issues in a fast-paced, in-person role.

Ideal candidates have 2+ years in customer service, healthcare call center or pharmacy experience, strong communication, and the ability to multitask while documenting each interaction in our tracking system.

Qualifications

• Minimum 2 years of customer service experience.
• Healthcare call center or independent pharmacy experience preferred.
• Excellent verbal and written communication skills.
• Professional, friendly, and patient demeanor required.
• Ability to multitask and document interactions accurately.
• Occasional after-hours and Saturday shifts may be required.

Responsibilities

• Serve as the primary contact for incoming calls and tickets from pharmacy clients.
• Diagnose and resolve customer issues efficiently.
• Escalate complex cases to Technical or Account Management teams when needed.
• Accurately document all interactions in tracking software.
• Deliver exceptional customer service in every client engagement.

Skills

Customer service

Phone support

Documentation

Multitasking

Verbal communication

Written communication

Time management

Education

Certified Pharmacy Technician (CPhT)

Tools

Liberty Software familiarity

Job description

Liberty Software, based in Grapevine, TX, is seeking a Client Service Representative to provide expert phone support for client pharmacies nationwide. You will guide teams, resolve insurance and pricing questions, and troubleshoot software issues in a fast-paced, in-person role.

Ideal candidates have 2+ years in customer service, healthcare call center or pharmacy experience, strong communication, and the ability to multitask while documenting each interaction in our tracking system.