Pharmacy Client Services Specialist (On-site)

Liberty Software; Grapevine (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% paid medical and life insurance

401K matching

Annual tuition reimbursement

Generous PTO plan

Counseling resources available

Job summary

A leading pharmacy software company is seeking a Client Services Representative to join their team in Grapevine, TX. This in-person role involves acting as the first point of contact for pharmacy clients, providing outstanding customer service, and resolving issues. Ideal candidates will have a strong background in customer service and pharmacy knowledge. Benefits include 100% paid medical insurance and generous PTO.

Qualifications

• At least two years of customer service experience required.
• Three to five years of retail pharmacy or healthcare call center experience preferred.
• Strong written documentation skills are necessary.

Responsibilities

• Operate as the first point of contact for incoming calls and tickets.
• Assist with and correct issues reported by pharmacy customers.
• Document each phone call and actions performed in tracking software.

Skills

Customer service experience

Communication skills

Attention to detail

Critical thinking

Problem-solving skills

Tools

Liberty Software products (RXQ, BZQ)

Job description

A leading pharmacy software company is seeking a Client Services Representative to join their team in Grapevine, TX. This in-person role involves acting as the first point of contact for pharmacy clients, providing outstanding customer service, and resolving issues. Ideal candidates will have a strong background in customer service and pharmacy knowledge. Benefits include 100% paid medical insurance and generous PTO.