Client Services Representative (Pharmacy Technician)

Liberty Software; Texas; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Life insurance

Fully vested 401(k) with employer*

HSA contributions

Paid time off & holidays

Tuition reimbursement

Job summary

Liberty Software, based in Grapevine, TX, is seeking a Client Service Representative to provide expert phone support for client pharmacies nationwide. You will guide teams, resolve insurance and pricing questions, and troubleshoot software issues in a fast-paced, in-person role.

Ideal candidates have 2+ years in customer service, healthcare call center or pharmacy experience, strong communication, and the ability to multitask while documenting each interaction in our tracking system.

Qualifications

• Minimum 2 years of customer service experience.
• Healthcare call center or independent pharmacy experience preferred.
• Excellent verbal and written communication skills.
• Professional, friendly, and patient demeanor required.
• Ability to multitask and document interactions accurately.
• Occasional after-hours and Saturday shifts may be required.

Responsibilities

• Serve as the primary contact for incoming calls and tickets from pharmacy clients.
• Diagnose and resolve customer issues efficiently.
• Escalate complex cases to Technical or Account Management teams when needed.
• Accurately document all interactions in tracking software.
• Deliver exceptional customer service in every client engagement.

Skills

Customer service

Phone support

Documentation

Multitasking

Verbal communication

Written communication

Time management

Education

Certified Pharmacy Technician (CPhT)

Tools

Liberty Software familiarity

Job description

Job Description

Be the behind-the-scenes hero empowering pharmacies nationwide!

Starting at $23/hour

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Please Note: This is an in-person role based in our Grapevine, TX office

What You’ll Do:

• Serve as the primary contact for incoming calls and tickets from pharmacy clients
• Diagnose and resolve customer issues efficiently
• Escalate complex cases to Technical or Account Management teams when needed
• Accurately document all interactions and actions in tracking software
• Deliver exceptional customer service in every client engagement

Qualifications:

• Minimum 2 years of customer service experience required
• Healthcare call center or independent pharmacy experience preferred
• Certified Pharmacy Technician (CPhT) certification is a plus but not required
• Professional, friendly, and patient demeanor essential
• Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
• Strong multitasking, organizational, and time management skills
• Detail-oriented with strong typing and documentation abilities
• Excellent listening and critical thinking skills
• Experience with Liberty Software products is a plus (please specify any prior experience)
• Solid basic computer skills and proven ability to quickly master new software applications
• Occasional after-hours and Saturday shifts required

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

Think you’ve got what it takes to be the go-to problem solver? Let’s talk —

Company Description

Liberty Software began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have software and services that are focused on enabling pharmacies to meet the challenges facing them. RXQ is our flagship system and is helping pharmacists across America better serve their patients. Our passion is providing technology to community pharmacies that makes their job easier.

At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as important, are friendly and helpful.