Pharmacy Support Representative - Mail Order/Closed Pharmacy

GEMCORE; Hudson (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

GEM Edwards Pharmacy in Hudson, OH is seeking an administrative support representative to join our pharmacy team. The role focuses on handling calls, data entry, and helping maintain accurate patient and insurance information, with opportunities for training and development.

The position offers a Monday–Friday daytime schedule, routine training, and a supportive work environment within GEM Edwards Pharmacy, a division of GEMCORE Health.

Qualifications

• Prior experience in customer service preferred.
• Proficient in verbal communication and data entry.
• Ability to learn pharmacy processes and insurance terminology.
• Word processing speed around 40 WPM.
• Light lifting up to 25 pounds.

Responsibilities

• Reception of incoming calls and routing to appropriate staff.
• Administrative tasks related to pharmacy operations.
• Obtain and enter insurance, physician, and patient demographic information.
• Process third-party billing information for reimbursement.
• Collaborate with accounting, contracts, licensing, shipping and other departments.
• Filing and general office tasks.

Skills

Customer service

Verbal communication

Computer skills

Data entry

Word processing 40 WPM

Tools

PioneerRx

Job description

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace seven years running! GEMCORE is a rapidly growing multi-state family of companies headquartered in Hudson, OH. We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Should you apply? If you are looking for a unique pharmacy operation where you can utilize your experience and knowledge, impact patient quality of life, build lasting relationships, and contribute to the overall success of the pharmacy, then yes…you. As an administrative support representative within GEM Edwards Pharmacy, a division of GEMCORE Health, you are a recognized and valued employee with a voice to make a difference. We are seeking a highly motivated problem-solver who will thrive in a unique and ever-changing environment that is always willing to share their thoughts and ideas. Working hard during the week at GEM Edwards Pharmacy allows you to have every evening and weekend to yourself!

• We offer growth opportunities with potential for advancement
• No weekends. No Nights. No holidays.
• This position is located in Hudson, OH
• Hours of operation are 8:15am - 5:00pm, Monday through Friday
• Ongoing training and development

Responsibilities for the Pharmacy Support Representative:

• Reception of incoming calls and placement of outbound calls, routing to the appropriate individual, if needed.
• Administrative responsibilities associated with the practice of the pharmacy.
• Obtain and data entry of insurance, physician, and patient demographic information.
• Processing third-party billing information for reimbursement
• Work collaboratively with all other departments; including accounting, contracts & licensing, shipping, etc.
• Filing and other general office tasks.

Key Requirements:

• Qualified candidates must have excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday.
• Effective at retaining and disseminating health insurance plan information.
• Ideally 1-2 years of experience in a customer service position.
• Ability to thrive in a fast-paced multi-tasked environment.
• Word processing skill of 40 WPM.
• Knowledge of PioneerRx helpful.
• Pharmacy experience helpful but not necessary.
• Light lifting of up to 25 pounds.

About GEM Edwards Pharmacy

GEM Edwards Pharmacy offers a direct medication supply program that delivers affordable mail order medications and compounds. Through our unique program design and partners, costs are minimized, passing savings to the employer, employees, carriers, and administrators. For more information on GEM Edwards Pharmacy, visit www.gemedwardspharmacy.com.

About GEMCORE

GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit www.gemcorehealth.com.