Pharmacy SaaS Account Executive

Libertysoftware; Grapevine (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% employer-paid medical and life insurance

Fully vested 401(k) with employer match

Generous paid time off

Tuition reimbursement

Confidential counseling resources

Job summary

Liberty Software in Grapevine, TX, is seeking a Pharmacy Account Executive to lead customer retention and management within their Client Services team. Ideal candidates will have a PharmD degree and experience in pharmacy software solutions.

The role includes conducting customer reviews, facilitating training, and providing specialized software support, ensuring clients leverage all features for optimal satisfaction.

Starting benefits include 100% employer-paid medical insurance, a fully vested 401(k), generous paid time off, and tuition reimbursement.

Qualifications

• PharmD degree required.
• Proven experience in customer support and retention.
• Strong leadership and communication skills.
• Expertise in pharmacy software solutions.
• Ability to handle escalated calls and complex issues effectively.

Responsibilities

• Create and execute customer retention strategies.
• Review customer feedback and satisfaction metrics.
• Identify and address at-risk customers.
• Guide and support the Client Services Supervisor.
• Conduct performance reviews and training for CSS.
• Provide expert software guidance to customers.
• Optimize customer software usage.
• Assist with complex technical issues.
• Oversee product ideas queue and lead workflow calls.
• Perform regular account reviews for customer satisfaction.

Skills

Customer support

Leadership

Communication skills

Pharmacy software expertise

Problem-solving

Education

PharmD degree

Job description

Liberty Software in Grapevine, TX, is seeking a Pharmacy Account Executive to lead customer retention and management within their Client Services team. Ideal candidates will have a PharmD degree and experience in pharmacy software solutions.

The role includes conducting customer reviews, facilitating training, and providing specialized software support, ensuring clients leverage all features for optimal satisfaction.

Starting benefits include 100% employer-paid medical insurance, a fully vested 401(k), generous paid time off, and tuition reimbursement.