Pharmacy Support Account Manager

RXinsider LTD.; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & life insurance

Family coverage

401(k) with employer match

Health Savings Account (HSA)

Paid time off & holidays

Tuition reimbursement

Adoption expense reimbursement

Dependent Care FSA

Mental health resources (EAP)

Breakroom stocked

Job summary

Liberty Software in Grapevine, TX is seeking an Account Manager to become the trusted advisor for pharmacies, delivering expert software support and personalized service. You will act as the dedicated point of contact for assigned accounts, guiding configuration, resolving issues, and coordinating with internal teams.

The role is non-sales, in-person, based in our Grapevine office and involves training clients on Liberty’s software and occasional on-call work.

Qualifications

• Minimum 2 years of relevant experience in customer service, retail pharmacy, technical support, or similar.
• Pharmacy Technician certification and retail pharmacy knowledge are a plus.
• Bachelor’s degree in business, communications, computer science, or related field preferred.
• Professional, friendly and patient demeanor essential.
• Excellent verbal and written communication skills across client levels.
• Strong multitasking, organizational and time management abilities.
• Detail-oriented with strong typing and documentation skills.
• Experience with Liberty Software products is a plus.

Responsibilities

• Build and maintain relationships with assigned pharmacy accounts including owners and staff.
• Serve as the dedicated point of contact for incoming inquiries and escalated tickets.
• Diagnose and resolve software-related issues; escalate complex cases as needed.
• Document interactions and actions in tracking software.
• Guide clients to configure software and settings to their needs.
• Collaborate with internal teams to ensure timely delivery of solutions.
• Communicate ticket status, purchases, and requests clearly to clients.
• Handle high-severity requests or escalations as needed.
• Become an expert on Liberty’s software suite to guide best practices.
• Provide onsite and web-based training of Liberty’s pharmacy software.
• Participate in occasional on-call rotation or overtime when assigned.

Skills

Customer service

Pharmacy Technician certification

Communication skills

Time management

Documentation

Technical support

Liberty Software knowledge

Education

Bachelor's degree in related field

Tools

Liberty Software suite

Job description

Become the trusted advisor helping pharmacies thrive!

Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We’re excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.

Please Note:

This is a non-sales, in-person, role based in our Grapevine, TX office.

What You'll Do:

• Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
• Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
• Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
• Accurately document all interactions and actions in tracking software
• Provide guidance to configure software and computer settings to meet each client’s unique needs
• Ensure timely and successful delivery of solutions by collaborating with internal teams
• Communicate clearly with clients about ticket status, purchases, and requests
• Assist with high-severity requests or issue escalations as needed
• Become an expert on Liberty’s software suite to guide clients in best practices
• Provide onsite and web-based training of Liberty’s pharmacy software as needed
• Participate in occasional on-call rotation or overtime work when assigned

Qualifications:

• Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)
• Pharmacy Technician certification and retail pharmacy knowledge a plus
• Bachelor’s degree in business, communications, computer science, or related field preferred
• Professional, friendly, and patient demeanor essential
• Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks
• Strong multitasking, organizational, and time management skills
• Detail-oriented with strong typing and documentation abilities
• Excellent listening and critical thinking skills
• Experience with Liberty Software products is a plus
• Solid basic computer skills and proven ability to quickly master new software applications

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom